Product Reliability (Support) Engineer

AXS Japan GK , of AXS Group, LLC is a subsidiary of AEG and sells millions of tickets every year for 500+ partners across North America, Europe, and Asia, from venues like the O2 in London and the Red Rocks Amphitheatre in Denver to leagues like the Swedish Football Association to the 38 clubs of the B-League in Japan to teams like the Los Angeles Kings, Minnesota Timberwolves, and Houston Rockets. Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide, including Charlotte, Cleveland, Dallas, Denver, Las Vegas, London, Melbourne, Tempe, Stockholm, and Tokyo. At each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. Since our founding in 2011 and as part of Anschutz Entertainment Group (AEG Worldwide), we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today. AXS is thrilled to be expanding its operations in our Tokyo office. This move comes as our company continues to grow its global footprint. The Role AXS is seeking a Product Reliability Engineer to troubleshoot, analyze, and fix known and unknown issues within the company’s various applications and databases. What Will You Do? Troubleshoot issues within the applications and databases and creates unique solutions to these issues, with guidance as needed, in responsive to customer’s request. Work on various data requests for internal or external customers Create scripts to update or create data as needed Collaborate with other departments (finance, fraud, security, etc) to help get answers to issues or data needs Create and update documentation for issues encountered Coach more junior colleagues in techniques, processes, and responsibilities. What Will You Bring? University degree in a computer science or technology field preferred. Bilingual fluency (Japanese and English) Experience with database query languages (i.e. SQL) Experience working with database platforms such as Oracle, SQL Server and PostgreSQL in a production environment Experience with logging, monitoring and alerting tools and best practices Experience coding in script languages such as JavaScript, bash, python etc. is preferred Experience coding in programming languages such as Java or .Net is preferred Experience working in cloud environments is preferred Ability to work under pressure and in production environments Ability to work independently Ability to prioritize several tasks at once Proficiency in identifying and diagnosing issues within operating systems Capacity to create innovative solutions to unique system issues. Willingness to work in our Tokyo office on a hybrid basis (3 days in office/two days working from home.) What’s in it for You? The opportunity to play an integral role in expanding our global footprint Extraordinary People – we’re not kidding! Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world. Opportunities for learning and leveling up through training and education reimbursement. Location: Hulic Aoyama 2nd Building, Shibuya A 10-minute walk from Shibuya Station or a 5-minute walk from Omotesando Station Established: AXS Japan GK in 2020, AXS Group LLC established in 2011, AEG established in 1999 Number of Employees: AXS Japan GK = 21, AXS Group, LLC globally = 900+ More about AXS AXS , a subsidiary of AEG , sells millions of tickets each year for over 500 premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Clients include First Avenue, USGA, Red Rocks Amphitheatre, Crypto.com Arena, Coachella, Stagecoach, The O2, and B.League (Japan). Headquartered in Downtown Los…