Product Readiness Manager

| **Job Summary**: The Product Readiness Manager is responsible for the operational infrastructure and cross-functional execution that ensures Medrio's new, rebuilt, and partner-enabled products are ready for successful market launch, customer adoption, and scale. This role owns the frameworks, processes, and coordination mechanisms that translate product development milestones into commercially and operationally viable releases. Working closely with the Senior Director, Product Launch & Readiness, this role manages the Early Adopter Program's operational layer by coordinating scheduling, tracking, and customer follow-up for pilot participants while also leading internal launch readiness initiatives including product testing programs, go/no-go checklists, training and support preparation, and Product Advisory Council coordination. This role is the operational backbone of the Product GTM function, ensuring no product ships without the frameworks and cross-functional alignment required to support it. This is an individual contributor role with high cross-functional influence, operating without direct reporting authority but with strong accountability across Product, Engineering, Professional Services, Sales, Marketing, and Support. | | --- | #### **Essential Duties and Responsibilities:** - Manage operational execution of Medrio's Early Adopter Program: coordinate scheduling, maintain CRM tracking, manage sandbox provisioning, coordinate customer follow-up, and track milestone progress across all active pilots - Maintain launch readiness frameworks and go/no-go checklists for new and rebuilt products, ensuring all cross-functional teams are prepared for each release - Lead internal product launch evaluation programs: recruit and coordinate Medrian evaluators, aggregate and synthesize feedback, and ensure findings reach the appropriate product and engineering owners - Coordinate cross-functional execution across Product, Engineering, Professional Services, Sales, Marketing, and Support to maintain alignment and accountability throughout each product release cycle - Support Product Advisory Council (ePAC/iPAC) logistics and follow-up: scheduling, agenda preparation, capturing and distributing customer insights, and tracking action items to closure - Maintain operational readiness documentation: release summaries, training material coordination, implementation guides, and support preparation materials for each new and rebuilt product - Track key metrics related to launch readiness, early adopter program progress, and operational efficiency across the product portfolio - Translate product release milestones into clear operational plans, including workflows, ownership, and handoff models for each cross-functional team - Identify and surface gaps between product design and operational readiness, escalating to the Senior Director and relevant stakeholders as needed - Continuously improve processes and frameworks to reduce friction and support scale as Medrio's product portfolio and release cadence expand #### **Customers or Clients:** - Supports the Senior Director in managing early adopter customer relationships through logistical coordination and responsive follow-up - Partners with internal stakeholders across Product, Engineering, Professional Services, Sales, Marketing, and Support - Assists with Product Advisory Council coordination and customer insight capture #### **Education and Years of Experience:** - 5+ years of relevant experience in product operations, project management, program management, or organizational readiness - Bachelor's Degree required - Experience in SaaS or technology product environments preferred - Clinical trial or life sciences industry experience preferred but not required #### **Working Conditions:** This position is remote and may require some travel (~10-20%). #### **Other Skills and Abilities:** - Strong ability to build and maintain operational frameworks in fast-paced, evolving environments - Exc…