Product Quality Engineer

OUR MISSION SPAN is enabling electrification for all ⚡ WE ARE A MISSION-DRIVEN COMPANY DESIGNING, BUILDING, AND DEPLOYING PRODUCTS THAT ELECTRIFY THE BUILT ENVIRONMENT, REDUCE CARBON EMISSIONS, AND SLOW THE EFFECTS OF CLIMATE CHANGE. - Decarbonization is the process to reduce or remove greenhouse gas emissions, especially carbon dioxide, from entering our atmosphere. - Electrification is the process of replacing fossil fuel appliances that run on gas or oil with all-electric upgrades for a cleaner way to power our lives. AT SPAN, WE BELIEVE IN: - Enabling homes and vehicles powered by clean energy - Making electrification upgrades possible - Building more resilient homes with reliable backup - Designing a flexible and distributed electrical grid THE ROLE SPAN is looking for a Product Quality Engineer to join our Supply Chain & Manufacturing Operations. In this exciting, multidisciplinary role, you'll play a crucial part throughout our product lifecycle, collaborating with counterparts in Hardware, Test, and Supply Chain to drive continuous improvement and meet product quality KPIs. If you enjoy tackling complex challenges and delivering world-class energy infrastructure solutions, this is a great opportunity to make a direct impact. Job Responsibilities - Manage Product Quality: Drive product quality from new product introduction (NPI) through to sustaining production, covering everything from PCBA manufacturing to system integration and customer support. Own product quality from concept design through release to production and eventual End of Support phase(s). - Improve Manufacturing & Design: Actively participate in the development of new products, providing critical manufacturing input to design and engineering teams to ensure designs are optimized for production. Drive DFx by engaging cross-functional engineering teams and suppliers early in the design cycle for feedback on manufacturability and testability. Manage product and process development with suppliers, identifying quality KPIs, and driving metric improvements. - Lead Root Cause Analysis: Coordinate failure analysis with suppliers to determine the root cause of issues and implement corrective actions. Drive failure analysis, root-cause investigations, and structure corrective and preventive actions using 8D, CAPA, and FMEA methodologies. - Drive Process Improvement: Improve manufacturing operations processes and establish quality standards and key performance indicator (KPI) metrics to enhance efficiency and consistency. Recommend processes and suppliers based on capability, fit with SPAN commodity plans, capacity, and total cost of ownership. - Provide Technical Direction: Offer technical expertise to troubleshoot failures, investigate new manufacturing technologies, and assist in value engineering and cost-reduction activities. - Measure and Monitor: Establish, monitor, and drive quality KPIs at CM’s/suppliers with supporting metrics and publishing quality dashboards. Conduct periodic meetings with global CM’s/suppliers to drive quality metrics and resolve quality issues. - Ensure Design Excellence: Evaluate and enhance the engineering design verification process to release products with zero design defects into production. Participate in ECO reviews, configuration changes, and NPI build reviews to establish and enforce quality gates throughout product introduction and production ramp. Requirements - Bachelor's degree in Electrical Engineering, Mechanical Engineering or a related technical field. - 6+ years of expertise in product quality, field quality or manufacturing engineering within a high-tech operations environment. - Technical Product Expertise: Experience in PCBA, subassembly, and system-level manufacturing processes, including extensive experience in hardware validation, debug, and failure analysis within server or storage environments. - Quality & Reliability Frameworks: Expert application of core quality methodologies (8D, 5 Whys, DFx, PFMEA) and r…