Product Performance Engineer

Brain Corp is a San Diego, California, USA-based AI company creating transformative core technology for the robotics industry. Our purpose is to create autonomous technology that helps the real world work better. Brain's robotic and AI solutions help retailers ensure that the right product is on the right shelf at the right price, in a clean environment. Through the BrainOS® Robotics Platform, which powers the largest global fleet of the Autonomous Mobile Robots (AMRs) in operation in commercial public spaces, Brain Corp delivers insightful and efficient automated solutions in both commercial floor cleaning and inventory management, empowering organizations and their employees to achieve more. Brain Corp currently powers more than 30,000 AMRs, representing the largest fleet of its kind in the world. Brain Corp is funded by the SoftBank Vision Fund, Clearbridge, and Qualcomm Ventures. Named a top workplace by the San Diego Union Tribune and USA today in 2025, we make life-changing impacts through innovation, helping workers globally unlock their abilities in orchestration with intelligent machines. Position Overview: As a key support member of the Pilot Operations team, you will help plan, track, and execute our robotic go-to-market programs. Focusing on day-to-day project technical tasks, you will act as the essential bridge connecting our technical development (Engineering) with field execution (Operations). You will take ownership of foundational project tasks and assist senior team members in delivering cross-functional initiatives that improve our scale and efficiency. By organizing team communications and maintaining clear, up-to-date documentation, you will help ensure that both technical and operational leaders share a reliable, unified view of product performance and readiness to scale. Essential Job Functions Project Support: Assist in tracking project schedules, milestones, and deliverables to ensure smooth handoffs between the Engineering and Operations teams. Cross-Functional Coordination: Act as a daily communication bridge between technical (Engineering) and non-technical (Operations/Sales) teams, ensuring everyone is on the same page and tasks keep moving forward. Issue & Risk Tracking: Help spot potential roadblocks in technical deployments or operational rollouts, and flag them to senior managers to discuss solutions. Requirements Alignment: Support the alignment of project tasks by ensuring Engineering understands operational needs, and Operations understands technical constraints. Meeting Management: Schedule cross-functional syncs, take clear notes, and diligently track action items to completion. Status Reporting & Translation: Help translate complex engineering updates into simple, clear status reports for Operations leadership. Enablement & Training: Assist in creating lightweight "how-to" guides, training materials, and cheat sheets to help the Operations team adopt new engineering features and workflows. Workflow Documentation: Support leadership by documenting current operational processes and helping identify where engineering automation can reduce manual admin work as the company scales. Task Ownership: Take the lead on technical tasks, seeing them through from start to finish. Education and/or Work Experience Requirements Bachelor’s degree in Computer Science, Business, or a related field (or equivalent practical experience). 1–2 years of professional experience in a project coordination, operations, or technical support role (relevant internship experience is welcome). A strong interest in technology and a desire to bridge the gap between engineering development and day-to-day business operations. Prior exposure to a software, hardware, or fast-paced tech environment is a plus. Excellent verbal and written communication skills in a multiple internal and external stakeholder environment Physical Demands: The physical demands described here are representative of those that must be met by a Brain st…