Product Manager (SofwSwiss)

ABOUT THE ROLE We are toogeza, a Ukrainian recruiting company that is focused on hiring talents and building teams for tech startups worldwide. People make a difference in the big game, and we may help to find the right ones. We are looking for a Senior Product Manager to work on iGaming projects built on the SoftSwiss platform. The role involves driving the product development of online casino and sportsbook projects within a platform-based operating model. Core development, key technical capabilities, and part of the product logic are managed by the external platform. Our responsibility is to manage the product effectively, prioritize improvements, launch new features and A/B tests, optimize funnels, analyze product metrics, and coordinate internal and external teams. We are looking for someone who understands the specifics of the iGaming industry and knows how to work with ready-made platform solutions. This person should not rely on having an ideal in-house development team, but instead know how to deliver results through the platform provider, account managers, third-party providers, CRM, analytics, marketing, affiliate, customer support, risk/fraud, and operational teams. This position is well suited to someone who can think strategically as a Product Manager, act as an owner of delivery, and maintain a high level of operational control. REQUIREMENTS - 3–5+ years of experience as a Product Manager or Product Owner in iGaming - Strong understanding of online casino and sportsbook products, including: - registration; - KYC and verification; - deposits and withdrawals; - bonuses and wagering; - game lobby; - payments; - CRM mechanics; - retention and VIP; - affiliate traffic; - risk and fraud flows - Experience working with platform-based iGaming solutions such as SoftSwiss, TrueLabel, or BetConstruct - Understanding of the limitations of a platform-based model: - development is handled externally; - product changes are delivered through the platform; - some decisions depend on the platform roadmap, account/project managers, and the technical limitations of the out-of-the-box solution - Experience working with product metrics such as: - registrations; - FTD; - deposits and repeat deposits; - ARPU; - GGR and NGR; - retention; - conversion rates; - withdrawal rate; - bonus cost; - wagering completion; - player activity - Experience building and optimizing product funnels: - Registration → FTD → Repeat Deposit → Active Player → Retained Player - Ability to prepare business requirements, user stories, acceptance criteria, checklists, product briefs, and tasks for the platform team - Experience prioritizing tasks based on business impact, user experience, technical complexity, KPIs, and operational risks - Strong communication and stakeholder-management skills - Ability to negotiate with the platform provider, escalate issues, structure requests, document agreements, and drive tasks through to completion - Experience working with multiple stakeholders simultaneously, including: - CRM; - marketing; - affiliates; - analytics; - design; - legal and compliance; - customer support; - payments; - platform and account teams - Ability to work in an environment with uncertainty, incomplete documentation, and changing priorities - Working proficiency in English for written communication, meetings, task-setting, follow-ups, and documentation RESPONSIBILITIES - Drive the product development of iGaming projects built on the SoftSwiss platform - Build and maintain product roadmaps across projects, covering: - new features; - product improvements; - operational changes; - product experiments; - UX optimizations; - platform requests - Analyze product metrics and identify growth opportunities across: - registration; - deposits; - repeat deposits; - player activity; - retention; - GGR and NGR; - CRM funnels - Work directly with SoftSwiss: - create and submit tasks; - clarify technical limitations; - agree on solutions; - control delivery timelin…