Product Manager II

Product Manager II, Enabling Technologies POSITION OVERVIEW Have you ever lived or worked in a rental community? Did you observe the variety of hardware and software solutions needed to operate the building, and perhaps dream-up improvements when the technology didn’t work correctly? If the prospect of working on complex systems that improve the efficiency and profitability of billion-dollar real estate portfolios excites you, and if you have a passion for improving the lives of millions of residents using your technology every day, PointCental wants to talk! We are seeking a product manager to join our Enabling Technologies team where you will focus on the physical access systems that are essential for safe and efficient property operations. Vehicle gates, amenity spaces, unit doors – anywhere people move within a community – access control is what ensures the right people can get to the right places at the right times. This is a growth-oriented role designed for an early-career product manager who is curious, hands-on, and eager to learn. You will work closely with experienced product managers, engineers, and designers who will support your development, with the intention of this role steadily taking greater ownership of PointCentral’s access control strategy, roadmap, and objectives. Join us and help shape the future of the rental real estate industry! RESPONSIBILITIES: Own the product development lifecycle of our unified community access platform managing resident, staff, and visitor access across the property. Build expertise in access control hardware, protocols, and emerging standards (such as Aliro), and keep an eye on new technologies shaping the future. Perform continuous discovery through customer interviews, researching the competitive landscape, and analyzing feedback from sales and support. Demonstrate proficiency in leveraging AI tools to achieve product objectives and work collaboratively with engineering. Develop and maintain relationships with a variety of technology partners, yielding mutually beneficial product updates and resolving unexpected issues quickly. Support PointCentral leadership in strategic customer engagements and meetings with executives from Alarm.com. Support beta testing and contribute to technical documentation, training resources, and internal enablement materials. Support all revenue teams in qualifying prospects, closing sales, onboarding new customers, and troubleshooting support issues, with a strong willingness to travel onsite to maximize probability of positive outcomes. Develop a deep understanding of the rental real estate market, paying close attention to emerging business trends. Other duties as assigned. JOB REQUIREMENTS Successful candidates will demonstrate strong natural leadership, critical thinking, self-motivation, excellent communication skills, curiosity, creativity, and tenacity. 2-3 years in a technology role with at least 1 year as a product manager. Background or experience as a software engineer is desirable. Real estate or PropTech experience is highly valued. Genuine comfort working with hardware, devices, and physical appliances. You enjoy getting hands-on with products, understanding how they work, and can quickly develop a thorough understanding of technology. Willingness to travel occasionally to spend time with customers, partners, and products in the field. Humble and willing to assist with miscellaneous product tasks as needs arise with the business, customers, and colleagues. Able to focus on delivery of the most important product investments, despite an abundance of business opportunities and urgent product requests. No specific degree required. B.S., B.A., or relevant trade experience valued equally. We understand great product managers come from many diverse life experiences. Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time. WHY WORK…