Product Manager

Schedule : Mon - Fri (9AM - 5PM) - may vary based on business needs Location: 110 Spadina Ave, Suite 200, Toronto, ON, M5V 2K4 Hybrid : 3 days on-site S'more about the team As a Product Manager at Factor Canada, you are responsible for solving meaningful customer problems while staying true to our brand vision. Reporting to the Director of Product, you will own key decisions regarding the positioning, assortment, and pricing of your portfolio. You will help define the “What” and the “Why” of our menu, building a strategic roadmap to deliver an experience that drives long-term customer retention and brand loyalty. Your mission is to ensure every innovation is not only loved by the customer but is also feasible for our operations and viable for our business. Lettuce share what this role will be responsible for: Roadmap Ownership: Define and own key aspects of our product roadmap, prioritizing the high-level business outcomes we must achieve and identifying the specific features required to deliver those goals, ensuring a constant balance between customer value and operational feasibility. Customer Insights & Empathy: Serve as the definitive authority on our customer by combining quantitative and qualitative insights, to build a deep understanding of our product’s value proposition and customer pain points that is shared with the rest of the team. Customer Advocacy: Act as the primary champion for the customer, explaining the “Why” behind every initiative and challenging trade-offs that might negatively impact the user experience. Product Discovery: Lead the discovery process for new concepts by proactively validating that every offering is valuable to customers, easy to enjoy, feasible for production, and financially viable. Integrated Product Development: Partner with Culinary, Operations, and other stakeholders early in the discovery phase to co-create solutions rather than hand off requirements, motivating stakeholders by connecting their work to specific customer problems to ensure buy-in from the production floor to the executive boardroom. Post Launch Reviews: Digest and summarize product launches, A/B tests, or other data sets into actionable insights and next steps. Commercial Ownership: You are responsible for the commercial viability of your portfolio, managing the trade-offs between quality, cost, and other considerations. Global Collaboration: Partner with international brand counterparts to share best practices and ensure Factor Canada contributes to and benefits from global innovations and insights. Entrepreneurial Approach: Take a rapid testing approach to learn and pivot quickly. Sound a-peeling? Here's what we're looking for: Experience: 5+ years of progressive experience in Product Management or Product Development, ideally within a food manufacturing, D2C subscription, or FMCG environment. Customer-Centric Mindset: A customer-centric mindset: you have the ability to identify unmet customer needs and pain points; a knack for creative thinking to develop solutions that solve our customers’ challenges. Strategic Influence & Communication: Outstanding ability to manage meetings, present to diverse audiences, and shift perspectives to negotiate and secure genuine buy-in for strategic initiatives across international teams and cross-functional departments. Analytical Reasoning: Exceptional ability to break down complex, ambiguous problems into manageable focus areas and build data-driven business cases. Physical Product Fluency Deep understanding of product discovery and delivery frameworks with a proven track record of applying them to a physical supply chain. Entrepreneurial Mindset: A strong entrepreneurial streak and a desire to excel in a high-growth, unstructured, and fast-paced environment. You are passionate about creating the future and shaping the ready-to-heat category in Canada. Education: Bachelor’s degree in Engineering, Business, or a related technical field (e.g., Food Science). Travel: A willingnes…