Product Manager, Customer Service Operations

At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. We are full steam ahead to make Lalamove synonymous with delivery and on a mission to impact as many local communities we can. We have massively scaled our efforts across Asia and now have our sights on taking our best in class technology to the rest of the world. And we need your help to get us there! We are looking for an experienced Product Manager to manage our Customer Service & Ops domain. In a high-velocity logistics business, Lalamove's Customer Service agents and Operations teams are one of the backbones of our success. As a product manager at Lalamove, your mission is to give them superpowers. You will own the strategy and execution of the tools that allow our agents to resolve live, complex delivery issues in seconds, radically reducing cognitive load and operational costs while improving the customer experience. In this team, you will work with a group of passionate and talented engineers, designers, and data team to solve some of the most challenging problems the company is facing.