Product Lead, AI & Platform

Binti builds software for state and county government agencies, focusing on reinventing social services. We started in child welfare, with the mission of helping every child have a safe, loving, and stable family. To date, we’ve helped approve more than 100,000 families to foster or adopt, and we support over 49% of the nation’s child welfare system. We have expanded our product offerings in child welfare, moving more to the root of the problem, helping families stay together and avoid separation, and are now expanding horizontally across other areas in social services. Binti is a for-profit, mission-driven software company based in San Francisco, CA. Investors include Founders Fund, First Round Capital, Kapor Capital, and others. We’re a team of ~90 people and growing quickly. We care about creating a workplace where everyone feels welcome and can bring their full self to work. We have a huge, ambitious vision to rewire government to be more effective in expanding opportunities for people around the world, and we are looking for mission-driven, high-empathy, high-performance, and low-ego team members to join us on our exciting journey towards that vision. SCOPE Social work is one of the most document-intensive and high-stakes professions in the country. Social workers often spend more time on paperwork and data entry than they do with the families they serve. At Binti, we believe technology should be a multiplier for human empathy, not a barrier to it. The AI & Platform team owns the foundational engine that powers every module at Binti—from Licensing and Placements to Family Finding and Service Referral Management. This team is responsible for Binti AI, our suite of responsible, human-led AI tools like transcription, translation, and case-specific chat that dramatically reduce administrative burden. This role will also own the Core Platform, including the shared infrastructure, data models, shared components, and horizontal functionality that allow Binti to scale and grow seamlessly. ABOUT THE ROLE Binti PMs drive the strategy and execution of the roadmap. As the Product Lead for AI & Platform, you will own a very technically ambitious and horizontally impactful part of our product. You will partner closely with Engineering, Design, and our module-specific squads to ensure that AI and core platform capabilities are deeply integrated into every Binti user’s daily workflow. This is a rare opportunity to define how LLMs and agentic patterns can be used responsibly in government and social services at a national scale. This role will report to our Product Leadership team. WHAT YOU WILL DO - Own the AI & Platform Roadmap: Develop the multi-year vision for how AI and core platform services (e.g., global search, custom data models, forms infrastructure) will evolve to support Binti’s rapid expansion. - Scale Binti AI: Drive the development of tools that transform social work, such as automated meeting transcription, intelligent form pre-fill, and "Chat with Binti AI" for instant case insights, while ensuring these tools remain human-led and bias-mitigated. - Drive Horizontal Impact: Identify common pain points across different Binti modules and build platform-level solutions that improve the experience for social workers, no matter the workflow. - Partner with Engineering: Collaborate with our technical teams to architect scalable AI systems and a flexible platform that can handle complex, agency-specific configurations without increasing operational overhead. - Prototype Rapidly: Use AI-native tools (Lovable, Claude Code, Cursor) to build and test high-fidelity prototypes of new platform and AI features in days, not weeks. - User-Centric Research: Spend time shadowing social workers and agency leadership to understand how AI can solve their deepest frustrations, ensuring our technical solutions are always grounded in human needs. - Drive Success Horizontally: Own the metrics for platform health and AI adoption, focusing on social…