Product Designer

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. About the role At Klaviyo, we're building the platform that helps businesses create and deliver personalized customer experiences at scale, powered by first-party data. We're looking for product designers to help shape that future. This role focuses on delivering polished, user-centered designs for a defined product area by improving usability, reducing friction, and helping customers move faster and make better decisions. Designers at Klaviyo actively use AI throughout their process, from exploring ideas and generating prototypes to refining and shipping high-quality experiences. You'll partner closely with product and engineering to understand problems, iterate on ideas, and deliver meaningful outcomes. This is a role where you'll grow your independence over time. We share work early, iterate often, and prioritize curiosity, collaboration, and craft. What you’ll do Design end-to-end product experiences across Klaviyo’s platform Translate complex workflows into clear, intuitive, well-documented solutions Design AI-assisted experiences that help users create, decide, and act more effectively Prototype and iterate using AI tools alongside traditional design workflows Apply Klaviyo's design systems consistently and contribute feedback to help evolve them Collaborate with PM and engineering from problem definition through launch, with a focus on clear and consistent communication Participate in and conduct customer research and usability testing to validate ideas and connect design decisions to real user needs What you’ll need Excellent design craft with strong fundamentals in visual hierarchy, interaction design, and usability. Ability to translate complexity into clear, polished solutions Experience working with design systems and applying patterns consistently across a product AI fluency. Actively uses tools like Claude, Cursor, v0, or similar to accelerate workflows and prototyping Prototyping mindset. Comfortable moving from concept to prototype to iteration, focused on learning and improving quickly Collaborative approach. Partners closely with product and engineering throughout the design process, shares work regularly, and communicates design rationale clearly Research-driven. Participates in and conducts usability testing and customer conversations to connect design decisions to real user needs and outcomes Adaptability. Proactively seeks out feedback, iterates quickly, and navigates evolving priorities with a positive and curious attitude Nice to have: Experience with complex or data-rich products Familiarity with marketing, messaging, or growth platforms Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and…