Product Design Manager

About PhonePe Limited: Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore. PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture: At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! Role Overview We're looking for a strategic, highly structured Lead Product Designer / Design Manager to head the design for our Payment Gateway and Web Platforms pod. You'll own the end-to-end design strategy for this scope, bring operational clarity to complex, multi-quarter projects, and lead and grow a team of 4–5 designers. This is a high-leverage role. The Payment Gateway is how online businesses accept payments through PhonePe — the experience you design is felt by merchants and, downstream, by every customer who pays them. The details are hard, the constraints are real, and the work directly moves the business. Key Responsibilities (G6 Competencies & Role Expectations) Co-own Product Roadmaps: Work closely with leadership to understand the overarching business vision and translate it into actionable, design-first GTM strategies for our Payment Gateway and Web Platforms. Mentorship & Team Structuring: Manage, mentor, and scale a pod of 4-5 designers. Pivot effectively from individual contribution to strategic delegation—optimizing team structures, guiding career growth, and overseeing the quality of hires. Influence & Partner: Build deep trust with business unit leadership. Operate as a "first team" with leaders by helping them achieve their functional goals through design. Proactively resolve conflicts and align stakeholders toward common objectives. Build to Learn: Direct intuitive product architecture with a strong “build to learn” mindset. Emphasize continuous prototyping, synthesize insights from usability testing, and weave them into the core product strategy. Drive Measurable Outcomes: Define North Star metrics for your features and utilize data to form actionable insights. Ensure that design outputs directly influence business revenue and deliver measurable results. Holistic Architecture: Direct the team to take a holistic view of the product ecosystem, employing journey maps and service blueprints to align stakeholders and improve end-to-end service delivery. Orchestrate Complex Delivery: Own the planning, triaging, and delivery of multiple large, complex projects spanning across quarters. Balance competing priorities and tactically unblock teams to deliver work faster. Elevate Visual Systems: Deliver best-in-class, cohesive visual experiences by unifying design systems, motion, and UX copy. Foster tight feedback loops between graphics, creative, and product design teams. Technical Synergy: Translate complex technical/backend capabilities into highly scalable, delightful, and user-friendly in…