Product Analytics Consultant & Customer Success Manager

Omtera is a leading technology consulting and solutions partner helping ambitious companies transform how they understand customers, build products, drive growth and operate their businesses. We work directly with some of the world’s leading software companies and support top-tier brands across EMEA and North America. Our ecosystem includes global platforms across product analytics, customer engagement, AI, data and work management. We are now looking for a **Product Analytics Consultant & Customer Success Manager** to own and grow our product analytics customer portfolio. You will work directly with product, growth, data and executive teams, helping them implement analytics platforms successfully, generate actionable insights, improve product performance and achieve measurable business outcomes. You will also manage the long-term customer relationship, including adoption, satisfaction, renewals and expansion opportunities. ## Tasks **Product Analytics Consulting** * Lead the onboarding and implementation of product analytics platforms, primarily Mixpanel. * Understand customers’ products, business models, growth objectives and analytics maturity. * Design and review tracking plans, event structures, user properties and measurement frameworks. * Help customers define meaningful KPIs and establish reliable product analytics practices. * Build and optimise dashboards, reports, funnels, cohorts and retention analyses. * Analyse user journeys, activation, conversion, engagement, retention and churn. * Identify behavioural patterns, friction points and growth opportunities within customer products. * Turn data into clear, actionable insights and recommendations for product, growth and leadership teams. * Deliver regular insight sessions, workshops, business reviews and strategic presentations. * Advise customers on experimentation, segmentation, lifecycle analysis and data-driven product development. * Support customers in improving analytics adoption across their organisations. **Customer Success and Account Management** * Own the customer relationship from onboarding through adoption, renewal and expansion. * Build strong, trusted relationships with product, growth, marketing, data and executive stakeholders. * Create success plans based on each customer’s objectives, priorities and expected outcomes. * Track platform usage, customer health, adoption and engagement. * Proactively identify risks, blockers and opportunities before they become urgent. * Coordinate technical, commercial and strategic conversations across Omtera, the customer and software partners. * Manage customer communications, expectations, escalations and follow-up actions. * Lead quarterly or periodic business reviews and demonstrate the value delivered through the partnership. * Support renewal processes and identify relevant upsell and cross-sell opportunities. * Work closely with Omtera’s sales, solutions and technical teams to deliver a seamless customer experience. **International Client and Partner Collaboration** * Support customers across multiple countries and time zones. * Work directly with international clients from Türkiye, the UK, Europe, MENA and North America. * Collaborate with teams from leading global software companies. * Represent Omtera in customer meetings, workshops, partner sessions and industry events. * Occasionally travel internationally for strategic customer meetings, workshops and partner events. ## Requirements * At least 3 years of experience in product analytics, digital analytics, customer success, consulting, growth, product management or a related role.Hands-on experience with **Mixpanel** is strongly preferred.Experience with one or more platforms such as **Amplitude, Contentsquare, Heap, Google Analytics 4, Adobe Analytics or similar analytics tools**.Strong understanding of product analytics concepts, including:Funnels and conversion * Retention and cohort analysis * Activation and engagement * User journeys * Segmentati…