Product Adoption SME (CASB/SWG)

Join the Future of Security at Netskope Netskope (NASDAQ: NTSK) is a leader in modern security and networking for the cloud and AI era. We secure and accelerate cloud, data, and AI in real time, everywhere. Thousands of customers, including more than 30 of the Fortune 100, trust the Netskope One platform, its Zero Trust Engine, and the powerful NewEdge network to gain full visibility and control without performance trade-offs. At Netskope, our technology is driven by our greatest strength: our people. We believe that belonging powers innovation, and success is both personal and organizational. We embrace differences in gender, ethnicity, beliefs, ability, and identity, creating an environment where every voice is heard and respected. We empower our employees to bring their authentic selves to work, grow their careers through continuous education and mentorship, and lead with transparency and curiosity. Join a team where you belong, where you are encouraged to be an entrepreneur, and where together, we continue to redefine the landscape of security. Visit Careers at Netskope to learn more. Follow us on LinkedIn and Instagram . Product Adoption SMEs at Netskope are responsible for leading the following activities for their respective product areas. This role will focus on the inline security products of Netskope (CASB, SWG, and Client) Acting as the Subject Matter Expert (SME) for Inline Cloud Access Security Broker (CASB), Secure Web Gateway (SWG), and Netskope Client product areas. Providing Tier-3 level technical assistance to the Customer success (CS) organization (TCSMs and TAMs) regarding product of expertise. Leading enablement for frontline teams on inline fundamentals and advanced deployment scenarios. Acting as a Feature Design Advisor, translating real-world networking challenges into engineering requirements. Qualifications: Previous experience as a solution architect, consultant, technical marketing engineer or system administrator building, architecting or deploying security solutions Previous experience building test labs and reverse engineering product functionality expected behavior. Proven track record using it to help drive adoption of products for customers Working knowledge of the broader threat landscape and the ability to distill technology trends, and explain complex behaviors in simple terms Proven experience working with customers and partners in successful design, deployment and adoptions of products and solutions Proven hands-on experience with information security solutions such as CASB, Secure Web Gateway, NGFW, SIEMs, SAML/SSO, and clients. Strong knowledge of LDAP, Active Directory, SAML, SSO, RBAC Strong knowledge of Security Architecture, Design and Operations Knowledge of security and cryptography Prior experience in early stage startups Self-starter that can work independently and exercise judgment on a regular basis with minimal oversight along with a 'can do' attitude with a willingness to take a hands-on approach Strong communication (written and verbal) and presentation skills, both internally and externally Strong problem-solving skills Must be willing and able to travel occasionally Relevant Bachelor's degree; preference for computer science or related degrees Responsibilities : Customer-facing: Participate in customer engagements (cadence calls, escalations, etc.) providing subject matter expertise when needed. Lead and participate in customer webinars and office hour sessions. Create content and knowledge base articles to help enable internal employees and customers. Participate in technical customer advisory board meetings. Netskope internal: Be the go-to contact for the Customer Experience team for questions about best practices in assigned solution areas. Maintain a regular communication cadence with Engineering, Platform Engineering, and Product Management of the product area(s); maintain a list of key supportability requests and feedback from the team for the product area. Partic…