Process Improvement Specialist — Healthcare

Akicita is seeking a Process Improvement Specialist to map and standardize immunization reporting workflows for a nationwide Indian Health Service (IHS) project. This is a remote, part-time engagement (approximately 700 hours over a 12-month base period beginning August/September 2026). Why Join Us Your maps and decision tools will become the standard playbook for immunization reporting across the entire IHS enterprise. What You'll Do • Develop end-to-end process maps of immunization reporting and data flow across IHS Headquarters, Area Offices, and Service Units • Build decision trees and use-case scenarios that show providers and program staff exactly which report to use, when, and how • Clarify role delineation across organizational levels and user types (providers, program staff, quality improvement personnel, Area Immunization Coordinators, leadership) • Facilitate stakeholder working sessions to document current-state workflows and design improved future-state processes • Identify workflow gaps, redundancies, and inconsistencies contributing to underused or misinterpreted reports • Contribute flowcharts, templates, and step-by-step workflows to a comprehensive User Operations Guide