PRN Patient Care Coordinator

## Join Team UC4C – Careers at Urgent Care for Children Are you looking for a meaningful career opportunity in the medical field? At **Urgent Care for Children (UC4C)**, we are always looking for passionate and dedicated professionals to join our team. Our clinics are staffed with pediatric-trained medical providers and compassionate support staff who work together to deliver exceptional after-hours care for children. We are proud to provide a **supportive, team-oriented environment** where both patients and employees feel valued. The **Patient Care Coordinator** is a key administrative and front-office partner who creates a welcoming, organized, and supportive experience for patients and families from the moment they enter our clinics. Serving as the first point of contact, this role plays a critical part in ensuring smooth clinic operations, clear communication, and a positive patient experience. The Patient Care Coordinator works closely with clinicians and care teams to support scheduling, registration, documentation, and day-to-day clinic flow. This role is ideal for someone who is detail-oriented, service-driven, and energized by supporting both people and processes in a fast-paced healthcare environment. **WHAT YOU'LL DO:** **** **** - Serve as the primary front desk point of contact, creating a welcoming and professional experience for patients and families - Manage check-in, registration, and scheduling workflows, ensuring accuracy and efficiency - Collect, verify, and maintain patient demographic and insurance information in the EMR - Handle administrative tasks including phone calls, documentation, scheduling requests, and visit preparation - Collect patient payments, process transactions accurately, and answer basic billing and payment-related questions. - Communicate and collaborate with clinicians and clinic staff to support smooth clinic operations - Support patient outreach and follow-up related to scheduling and care coordination needs - Maintain a clean, organized front-office environment and assist with opening and closing routines - Provide cross-coverage support, assist with training, and contribute to process improvements as needed - For PCCs with the clinical qualifications, there is the opportunity to flex up and support the back office as needed **WHAT YOU NEED:** **** **** **** - High school diploma or GED required; additional education or equivalent experience is a plus - 1+ year of experience in an administrative, front desk, customer service, or patient-facing role - Comfort using computer systems and scheduling platforms (e.g., Microsoft Office, EMR or similar systems) - Healthcare experience preferred - Strong organizational skills with the ability to manage multiple priorities and maintain attention to detail - Clear, professional, and empathetic communication skills — both written and verbal - Ability to remain calm, flexible, and collaborative in a fast-paced environment - Experience working with children and families is highly valued - A proactive mindset with a commitment to accountability, teamwork, and continuous improvement **COMPENSATION & SCHEDULE:** - Clinic hours and shifts vary between the following windows: - North Alabama Clinics: - Huntsville & Madison: Monday-Friday 12pm to 8pm; Saturday & Sunday 8am to 6pm - Central Alabama Clinics: - Hoover & Tuscaloosa: Monday-Friday 12pm to 8pm; Saturday & Sunday 8am to 6pm - Trussville: Monday-Friday 10am to 6pm; Saturday & Sunday 8am to 6pm - South Alabama Clinics: - Daphne: Monday-Friday 12pm to 8pm; Saturday & Sunday 8am to 6pm - Mobile: Monday-Friday 10am to 6pm; Saturday & Sunday 8am to 6pm - Hourly pay rate based on years of experience - Evening premium pay applies to all shifts beginning at or after 6:00 PM - Weekend Premium Pay: Eligible for weekend premium pay on all weekend shifts worked. - Weekend Requirement: Full-time clinicians are expected to work a minimum of four weekend shifts per month. - Holiday Requirement: Required to…