Principal Program Management (Tech Infra)

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. Overview We are seeking an experienced Program Manager to drive operational excellence across our Technology Infrastructure organization. This role serves as a strategic partner to senior leaders, helping orchestrate planning, execution, communications, culture, business operations, and organizational effectiveness. The ideal candidate is highly organized, proactive, and execution-focused, with experience supporting complex organizations and senior leadership teams. This person will help create operational rigor, improve organizational health, drive planning processes, and ensure effective coordination across multiple teams and stakeholders. This is a highly visible role requiring strong program management, stakeholder management, communication, and business operations capabilities. Key Responsibilities 1. People Drive organizational effectiveness and workforce planning across the Infrastructure organization. Partner with leadership on hiring strategy, workforce planning, and headcount management. Support organizational design, team structures, and leadership alignment discussions. Coordinate promotion cycles, talent reviews, and succession planning activities. Track and report organizational health metrics, including hiring progress, attrition, and employee engagement. Partner with HR and recruiting teams to ensure timely execution of people-related initiatives. Gather and synthesize employee feedback, identifying trends and recommendations for leadership action. Act as a trusted advisor to leaders on organizational challenges and opportunities. 2. Process & Business Operations Establish operational rigor and drive execution across organizational priorities. Lead annual and quarterly planning cycles, including OKRs, goals, and business reviews. Develop and maintain operational cadences, governance processes, and leadership rhythms. Track organizational commitments, dependencies, risks, and action items. Drive cross-functional programs and strategic initiatives from planning through execution. Manage organization-wide events and programs, including Tech Summits, leadership offsites, workshops, and planning sessions. Develop executive reporting, dashboards, and operational reviews to support decision-making. Identify process improvement opportunities and implement scalable solutions. 3. Financial & Vendor Management Own business operations related to budgeting, investments, and external partnerships. Lead annual budget planning, forecasting, and ongoing spend management. Manage and track both Capital Expenditures (CapEx) and Operating Expenditures (OpEx). Monitor budget utilization and provide recommendations to optimize resource allocation. Partner with Finance and Procurement teams to ensure compliance and financial governance. Oversee outsourcing engagement…