Principal, Program Management (Logistics Operation Center)

Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” What You Will Do Lead end-to-end logistics programs across first-, middle-, and last-mile; define scope, OKRs, and drive execution. Manage KR→TW report transition and build unified end-to-end visibility.• Improve PDD and operational performance by removing defects and bottlenecks with LOC, hubs, linehaul, and sortation teams. Build dashboards (Tableau/Power BI) and turn insights into actions, owners, and SOP changes. Partner with Product, Engineering, Finance, and hubs to solve problems and deliver structured recommendations. Run simulations for network, volume, and cut-off changes to guide data-based decisions. Identify risks, execute mitigation, and manage communication and change adoption. Communicate clearly to all levels with concise narratives on options, risks, and ROI. Basic Qualifications 6+ years in program/project management or analytics-driven operations in logistics, e-commerce, or supply chain. Strong SQL and data validation; proficient with Tableau/Power BI. Big data tools and Python are pluses. Strong structured thinking and root-cause ability; convert ambiguity into action. Executive-level writing/speaking; able to influence without authority. Bachelor’s/Master’s in Statistics, Industrial Engineering, Operations Research, Supply Chain, or related fields. Preferred Qualifications Understanding of first/middle/last mile, hubs, linehaul, routing, and PDD. Hands-on Python/statistical tools; strong with Sheets, Excel, SQL, Tableau, Power BI. Strong English; Mandarin/Korean a plus. Recruitment Process and Others Recruitment Process Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Details to Consider This job posting may be closed prior to the stated end date for application if all openings are filled. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. Privacy Notice​ Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/ ​