Principal, Policy Development

Want to help us help others? We’re hiring! GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010. GoFundMe’s Trust & Safety team protects the integrity of the world’s largest social fundraising platform. We build and enforce the policies that govern what can and cannot happen on our platform, spanning content moderation, campaign integrity, fraud, and identity verification. Our policy work touches millions of campaigns and the communities that rally around them. Join Us! GoFundMe's policies set the rules of the road for the organizers who ask for help, the donors who give it, and the people the money is meant to help. We are looking for a Principal, Policy Development to write clear, enforceable policy and drive its implementation, with broad ownership wherever money, identity, content, or conduct between people is at stake. Fraud, identity and transactional risk policy is the foundation of this role. This is a senior individual contributor role reporting to the Senior Director of Policy. The Policy team at GoFundMe is small and high-impact. We operate at the intersection of strategy and execution, which means you will be thinking about the long-term policy architecture and also writing the reviewer guidance that may go live in the next week. We value clear thinking, direct communication, and a bias toward getting things done rather than getting them perfect on the first pass. Policies are living documents, and we iterate based on data, feedback, and what we learn from enforcement. You will partner across Trust & Safety and with Legal, Product, Engineering, and Go To Market. This role carries significant autonomy and influence, and you will shape the policies that govern the platform. The Job Policy Development Draft and revise policies and guidelines across GoFundMe’s Trust & Safety policy areas, including fraud and identity risk, content moderation, campaign integrity, prohibited fundraising, and platform abuse. Identify where policy is failing or missing, drawing on enforcement and appeal data, calibration disagreement, and the external landscape. Match the fix to the problem, whether that is a new policy, a revision, clearer guidance, or a product change, and make that case to the team that owns it. Define clear terms, thresholds, and decision criteria that reviewers and automated systems can apply consistently. Write policies that answer “what” and “why” at the policy level, and “how” at the enforcement level, without bleeding the two together. Influence what conduct warrants what consequence. Map violation types to specific actions, distinguishing between content-level, account-level, and payments-level consequences such as content removal, fund holds, disbursement restrictions, and account actions. Policy Architecture and Standards Own coherence across the policy corpus. Find where two policies produce contradictory outcomes on the same facts and collaborate with subject matter experts to resolve the conflict at the framework level rather than patching each policy separately. Work within GoFundMe’s established policy architecture and extend it: the definitions and thresholds, and the decision logic and order of operations that reviewers and automated systems apply. Apply and extend the substantive standard for what counts as sound, enforceable policy. Own the policy lifecycle end to end, including the criteria by which policy performance is measured. Write the policy proposals that get decisions made. Frame the question, the options, the tradeoffs, and the recommendation at the altitude the audience needs, including for executive review Calibration and Operationalization Own policy calibration with the operations teams, and use what calibration,…