Principal, Payments Performance & Analytics

Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of fitness—together! **Our Values** **Best Life** We believe great work begins with great people. That’s why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact. **Growth Mindset** We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights—personally and professionally. **One Team** From day one, you’ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive. **RESPONSIBILITIES:** - Conduct performance monitoring on a continuous basis, evolving the function by automating and optimizing processes to become proactive and forward-looking - Conduct forensic research and analysis on billing, payment and collections requests and issues in order to identify risks and opportunities and provide valuable information to internal and external stakeholders - Conduct in-depth analysis and prepare value-add presentations for clients offering insights into their performance and preparing recommendations - Evaluate comprehensive business intelligence to identify emerging trends, opportunities, and changes in payment industry practices - Provide insightful and actionable recommendations to support key decision-making processes - Produce reports and communications for key stakeholders across Product, Sales, Finance, Accounting, Customer Success, and Operations, ensuring transparency and alignment - Collaborating closely with Product, Engineering, Operations and Finance to prioritize collection strategies and initiatives across a multi-quarter roadmap - Evaluating initiatives based on revenue potential, cost savings, performance impact and risk - Owning complex problem solving and riving outcomes through influence **QUALIFICATIONS:** - 8+ years of experience in collections performance, operations, business analysis, strategy, or a related field within the payments industry - Strong analytical and problem-solving skills, with a proven ability to interpret complex data and turn insights into actionable strategies - Excellent communication and presentation skills, with the ability to engage and influence stakeholders at all levels - Proficiency in quantitative and qualitative analysis to inform strategic pricing - Advanced Microsoft Excel analysis and PowerPoint presentation skills - A proactive approach to identifying and pursuing new opportunities for business improvement. - Proven experience providing technical leadership - Ability to work in a fast-paced and dynamic environment, managing multiple projects simultaneously with a focus on results. - Knowledge of the payments industry landscape, including card scheme fees, bank processing costs, emerging pricing trends, and technology. - Ability to think strategically and identify opportunities for innovation and improvement in payment systems. - Commitment to excellence in work and a passion for driving business success through strategic analysis, data, and insights. **WHAT WE OFFER YOU:** - A purpose-driven company committed to helping change people's lives through technology, with a values-based culture focused on Better Life (#bestlife), One Team (#oneteam), and Growth Mindset (#growthmindset). - 4 Days Off - once a quarter, we take a collective break and enjoy a day off together around the world. #oneteam - Health, dental, and life insurance plans. - Meal allowance - to be used in supermarkets and restaurants. - Home office allowance - you may need help with your internet bills. - Gym access subscription app. - Educational partnership with great discounts at universiti…