Principal Data Privacy Specialist, Fulfillment

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen–fast. The Principal Data Privacy Specialist , Fulfilment , is a senior operational role within ZoomInfo’s Office of the Data Protection Officer. Reporting to the Senior Team Lead, Data Privacy Fulfilment, the role supports the effective day-to-day delivery of the Fulfilment team’s work, with primary responsibility for complex data subject rights requests, privacy-related queries, and related operational processes across applicable US, European, and other privacy regimes. As a senior member of the team, the Principal Data Privacy Specialist provides subject-matter expertise, quality oversight, and practical support to colleagues. The role acts as a delegated point of leadership when the Senior Team Lead is unavailable, helping maintain continuity in prioritisation, escalation handling, workload coordination, and service delivery. This is a privacy fulfilment and operations role. It supports execution of established privacy processes and does not own the wider privacy compliance programme or broader privacy strategy. What You'll Do: Privacy Operations & Program Support Manage and oversee the end-to-end handling of data subject rights requests, including access, deletion, correction, restriction, objection, opt-out, and related complaints, ensuring timely, accurate, and compliant responses. Apply working knowledge of applicable privacy requirements, including the GDPR, CCPA/CPRA, other relevant US state privacy laws, data broker laws, and other applicable data protection requirements. Oversee the operational management of the data privacy mailbox, including triage and prioritisation of queries, coordination of responses, and maintenance of clear records. Demonstrated project-management experience delivering privacy fulfilment initiatives from scoping through implementation, including workflow automation, process improvement, operational policy or procedure rollout, and cross-functional change management. Team Mentorship & Coaching Support the Senior Team Lead in the day-to-day coordination of the fulfilment team, including workload prioritisation, escalation management, quality assurance, and process consistency. Provide guidance, coaching, and practical support to other members of the fulfilment team, helping promote consistent, high-quality handling of requests. Incident Response & Regulatory Compliance Support the handling of data incident notifications received through privacy fulfilment channels, including initial triage, coordination with relevant teams, and support for root-cause analysis and remediation activities. Analyse privacy-related fulfilment queries, assess relevant facts and risk, prepare recommended responses, and escalate complex, sensitive, or higher-risk matters to the Manager, Privacy Fulfilment or other appropriate stakeholders. Maintain accurate request records, operational metrics, and supporting documentation to support reporting, audit readiness, and continuous improvement. Cross Functional Partnerships Identify recurring issues, process gaps, and trends in fulfilment activity, including emerging requirements under US privacy and data broker laws, and recommend practical operational improvements. Work closely with Legal, Security, Product, Customer Support, and Operations teams to obtain information and coordinate fulfilment activities. What You Bring: 3–5+ years’ experience in data privacy compliance, data protection, regulatory fulfilment, risk, or a related operational environment. Demonstrated experience managing consumer or data subject rights requests under US privacy laws, including the CCPA/CPRA and other applicable state privacy and data broker requirements. Str…