Principal Clinical Specialist, Enabling Technologies - Austin, TX

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. # **A Day in the Life** We are seeking a committed professional to join our team, required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role, which also involves travel outside the territory, presenting opportunities for broader engagement. Across our global Neuroscience organization, we advance care for some of medicine’s most complex neurological and spinal conditions. By combining innovative technology, data-driven insights, and deep clinical expertise, we partner with physicians and health systems to improve how patients are treated and supported throughout their care journey. Our Cranial & Spinal Technologies (CST) Operating Unit develops and delivers an integrated ecosystem of spinal implants, navigation and robotic guidance systems, advanced imaging, and data-driven planning tools for complex spine and cranial procedures. Platforms such as AiBLE™ connect these technologies to enhance surgical precision, streamline workflows, and support improved patient outcomes across the globe. Check us out on LinkedIn: [Medtronic CST](https://www.linkedin.com/company/medtronic-brain-and-spine-therapies/posts/?feedView=all) At Medtronic, the Principal Clinical Specialist, Enabling Technologies provides clinical, technical and product knowledge support to existing and potential customers. Builds and maintains solid customer relationships and provides customer training at all levels. Is responsible for key customer reports as required to support Medtronic NeuroSurgery / Navigation/Robotic Assisted Surgery products and services. Must perform all duties within the Quality System and BCS requirements. This is a **field based** role. Responsibilities may include the following and other duties may be assigned: Technical Support • Coordinate, support, and collaborate with other Enabling Technologies team members for on-site installations with our customers • Represents Medtronic during technology-enabled procedures to provide technical assistance. • Maintain system hardware and software to maximize system performance. • Installs software and hardware upgrades. • Performs system preventative maintenance. • Provides telephone clinical support to customers. • Uses UNIX/LINUX commands to modify operating files. • Fulfills Software and Service Contract obligations. Customer Support • Acts as the primary Medtronic customer liaison for repair and technical support issues. • Provides timely information to the district team regarding customer concerns, issues and market opportunities. • Provide service to customers per their individual needs. • Maintains familiarity with status of calls and issues at customer sites. • Reports necessary complaints and partners with Clinical Manager to ensure full resolution • Files weekly site visit and customer contact reports for service improvement purposes Educational Support • Educates and trains physicians and hospital personnel – OR, Radiology, Central Sterile Processing, Biomedical and Information Technologies – on technical matters relating to our technology-enabled procedures. • Provides a clinical resource for surgeons, clinicians and others being trained. • Updates customers on tips, shortcuts and suggestions, as appropriate. • Participates in in-house sponsored customer training at designated sites for both internal and external partners • Provides training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer…