Principal Business Consultant, AI

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Principal Business Consultant, AI based in Canada.** This role offers the opportunity to guide organizations through AI-driven transformations and help them unlock measurable business value from advanced technology solutions. The successful candidate will combine consulting expertise, operational knowledge, and technical understanding to deliver impactful AI and self-service initiatives. You will partner with senior stakeholders to identify opportunities, design strategic solutions, and drive successful adoption of innovative platforms. The position requires strong leadership, business acumen, and the ability to influence cross-functional teams in complex enterprise environments. You will act as a trusted advisor, connecting customer objectives with practical AI strategies that improve processes and customer experiences. This is an ideal opportunity for an experienced consultant who enjoys solving business challenges, shaping AI adoption strategies, and delivering long-term customer success. ### Accountabilities - Lead consulting engagements focused on business transformation, process improvement, and successful adoption of AI-powered and self-service solutions. - Work closely with customers to understand business objectives, operational processes, technical requirements, and opportunities for AI implementation. - Provide strategic recommendations and best practices to help organizations optimize workflows, improve efficiency, and maximize technology investments. - Build and maintain strong relationships with senior stakeholders, acting as a trusted advisor throughout consulting engagements. - Guide application and data consultants through complex programs, coordinating activities and ensuring alignment across implementation initiatives. - Define business success criteria, monitor progress, and ensure solutions deliver measurable value for customers and business units. - Translate business cases into actionable plans, solution designs, and implementation strategies. - Align product launches and adoption strategies with customer use cases, priorities, and expected outcomes. - Facilitate stakeholder alignment, secure internal and external buy-in, and drive successful change management. - Provide input into technical project plans to ensure business requirements, industry practices, and customer goals are fully addressed. - Develop and deliver executive-level presentations, demonstrations, and recommendations that communicate the value of AI solutions. - Analyze customer data and operational insights to identify opportunities for improvement, automation, and enhanced customer experiences. ## **Requirements** - Minimum of 5 years of experience working with AI solutions, self-service technologies, digital transformation, or related software consulting domains. - Bachelor’s degree in Business, Information Technology, Computer Science, or a related field is preferred. - Strong experience in enterprise software consulting, customer success, or business process improvement initiatives. - Experience with contact center technologies, digital self-service channels, or customer experience platforms is highly valued. - Knowledge of AI technologies, including generative AI applications in customer service environments, is considered an asset. - Familiarity with knowledge management, IVR, routing, ACD systems, or similar customer engagement technologies is preferred. - Proven ability to lead complex consulting projects and deliver measurable operational improvements. - Strong executive presence with the ability to influence senior stakeholders and build strategic partnerships. - Experience collaborating across product, engineering, implementation, and business teams within a matrixed organization. - Excellent communication, presentation, and storytelling skills with the ability to simplify complex technical conc…