Presentation Manager - Wynn Nightlife

## Company Description ## Job Description The Presentation Manager is responsible for designing, executing, and scaling VIP bottle presentation experiences across Wynn Nightlife venues. This role ensures a consistent, high-end guest experience that drives revenue through precision, personalization, and operational excellence. Core Responsibilities VIP Experience & Execution - Own end-to-end execution of VIP bottle presentations across all venues - Deliver structured, tier-based presentation experiences aligned with spend levels - Coordinate real-time execution including music, lighting, and staff choreography - Ensure seamless service flow, including timely first pours and VIP-first service standards - Maintain a clean, elevated, and non-intrusive presentation style aligned with luxury positioning Program Development & Standardization - Build and implement a Wynn Nightlife presentation playbook across venues - Create and manage tiered presentation packages based on spend ($1K–$25K+) - Establish consistency in delivery while allowing for venue-specific identity (XS, EBC, etc.) - Integrate personalization strategies based on guest profiles Team Leadership & Training - Train and manage presentation teams including servers, hosts, and support staff - Develop structured training programs focused on timing, precision, and guest interaction - Conduct pre-shift alignments to ensure team readiness - Hold teams accountable to presentation standards and performance expectations Operational & On-Floor Leadership - Oversee execution during peak nightlife hours - Coordinate cross-functional teams in real time - Troubleshoot service or execution issues immediately - Maintain presence during high-value guest activations and major events Revenue & Experience Optimization - Drive revenue through elevated VIP experiences - Identify upsell opportunities through upgraded presentation tiers - Track performance metrics and guest feedback - Continuously refine presentation strategies ## Qualifications - 3–5+ years in nightlife, hospitality, or luxury service - Strong understanding of VIP service and bottle service operations - Experience managing teams in high-volume environments - Detail-oriented with focus on execution and guest experience - Ability to work late-night and fast-paced environments Key Competencies - Execution under pressure - Attention to detail - Team leadership - Guest experience focus - Operational discipline ## Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.