Premium Cash Officer

Our mission We're making Africa the first cashless continent. In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash. We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast. Our goal is to make Africa the first cashless continent and that's where you come in... How you'll help us achieve it Being close to our customers and agents is essential to us, so if you enjoy working with customers and managing liquidity, the Premium Cash Officer role could be a good fit for you! The Premium Cash Officer's role within the premium agency would be to manage the agency and be responsible for the daily follow-up and management of agency staff and materials. The Premium Cash Officer should be skilled enough to guide and support Premium Cash Assistants and flexible enough to manage conflicts in the outlet. In this role, you’ll; Manage cash in and out between the Safe and PCA accounts. Conduct end-of-day bill counting and produce a daily bill-counting statement. Ensure that all cash management transactions are correctly recorded in the treasury system. Promptly request sufficient funds to ensure rebalance with agents/clients. Ensure transactions with cash-in-transit companies (Cash-in/Cash-out). Report discrepancies or challenges encountered by Premium Cash Assistants. Report fake bills to management. Ensure that furniture and materials are in good condition and that the office is well secured. Manage and, if needed, escalate relevant feedback to management that may impact the agency's activity. Key details Location: You'll be based in Ouagadougou, Kaya, Banfora, Dedougou or Tenkodogo. Work authorization in Burkina is required. This is a fixed-term position with a 6-month contract. We offer generous health insurance for yourself and your dependents. We support working parents - we offer (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work. We help you live your fullest life now- we subsidize gym memberships and fitness classes. Airtime reimbursement. Free food and a beautiful office space. Requirements At least 2 years of experience as a cashier in cash management, reconciliation, liquidity management, cash handling, or delivery. Bachelor’s degree in Finance, Economics, Mathematics, or an equivalent. Strong proficiency in French. Previous experience in front-office customer service or in the banking sector. Be very vigilant, detail-oriented, and have strong integrity. Knowing Wave products is an added value. Speaking English and a local language (Moore, Dioula) is an added advantage. You might be a good fit if you Are excessively detail-oriented and seek to achieve excellence in everything you do. Are a self-starter and proactive about achieving ambitious targets. Love owning projects - you're autonomous yet know when to escalate problems. Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth. Are comfortable defaulting to over-communication and overreaching in coordination. Adjust quickly to changing priorities and conditions. Our team We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members sp…