Pre-Op Collections - KOC Central Business Office

## Description Are you passionate about helping orthopaedic patients? Do you want to be part of the largest orthopaedic provider in Eastern Tennessee? Join the Pre-Op Financial Services team at KOC in our Revenue Cycle Department, where we provide personalized care in a collaborative and supportive environment. We are currently seeking a full-time **Pre-Op Collector** who is committed to providing superior service and eager to grow within a highly respected orthopaedic practice. At Knoxville Orthopaedic Clinic, our purpose is to improve lives through patient-centered care — every patient, every time. And we've been doing just that since our founding in 1930. **Key Responsibilities:** - Creating and collecting on pre-surgical estimates for upcoming elective surgeries and procedures - Provide patients with information or requested documentation - Communicate with patients regarding any unpaid balances they owe, if any, on their account - Collect the amounts due in advance for their upcoming procedure **Preferred Experience and Qualifications:** - 1+ years of experience in a medical office billing or similar - Experience with patient or customer collections - Maintain patient confidentiality and compliance standards - Excellent communication skills, both verbal and written - Ability to thrive in a collaborative, team-oriented environment and independently - Dedication to providing exceptional patient care and service **Why Join KOC:** - Full-time and part-time schedule with flexibility - Training and mentorship in orthopaedics - Strong collaboration with referring orthopaedic surgeons - Modern, well-equipped facilities in a trusted clinical setting - Purpose-driven culture focused on delivering great outcomes and improving lives We offer competitive pay and an excellent benefits package, including: Low-cost high-quality medical, dental, and vision coverage 401(k) with profit sharing Life insurance and long-term disability Generous paid time off (PTO) UKG Wallet Partner - On Demand Pay Employee discounts and much more Knoxville Orthopaedic Clinic was proudly recognized as a Top Workplace for 2025! Apply today to become part of a team making a difference in orthopaedic care — every patient, every time.