Practice Coordinator (53559)

Humboldt Senior Resource Center is looking for a full-time Practice Coordinator for Behavioral Health Services. The schedule for this position is Monday through Friday, 8 am to 5 pm. * * * **JOB SUMMARY** **:** Provides essential administrative support to the Behavioral Health Services (BHS) department under the direction of the Director of Social Services. Responsibilities include managing scheduling, coding, and general office operations to ensure smooth and efficient departmental workflow. **ESSENTIAL DUTIES AND RESONSIBILITIES:** 1. Greet all visitors in a prompt and pleasant manner. Answers telephone promptly and in a professional, trauma informed manner. Directs calls to the appropriate individuals. 2. Maintains provider schedules and coordinates scheduling appointments for provider. 3. Enters client information and appointments into the electronic health record and codes the appointments appropriately. 4. Verifies client insurance and coverage. 5. Maintain master appointment schedule for all groups and activities. 6. Maintain a master client list for all clients in the BHS department. 7. Maintain, organize and update department forms, files, reference materials, and policies where necessary. Coordinates scanning records into the electronic health record. 8. Provides support for department meetings including scheduling meeting space, preparing meeting materials, and recording of meeting minutes. 9. Creates intake packet and set-up new client files in EHR. Verifies that all client information is updated at each visit and that updated insurance information is on file. 10. Maintain referral logs, client census, and funding eligibility tracking systems. 11. Initiate and manage the opening and discharge process, ensuring all required forms, consents, legal documentation, etc. are in place and that all related activities have occurred in a timely manner. 12. Maintains files for upcoming continuing education opportunities and records training completed by and for staff members. 13. Prepares travel advances, expenditure reports, and purchase requisitions as required. 14. Assist providers with research on outside referrals. Assists providers in determining patient eligibility and coordinates clerical components of referral process. 15. Review client billing for accuracy, completeness, and obtain missing information. 16. Prepares, evaluates, and transmits claims via electronic claim processing (or paper processing when as needed). 17. Investigate unpaid claims following program billing procedure guidelines. 18. Review each insurance payment for accuracy and compliance with contract discount. 19. Assist clients with insurance or billing questions. 20. Appeal medical insurance claims in a timely manner. 21. Produce monthly billing reports and track productivity. 22. Collaborate with the agency finance department and DSS on billing-related material. 23. Maintain and attest provider professional profiles, including recordkeeping of NPA, PTAN, and similar information. Monitors provider license/intern registration, professional insurance, and any other renewables. 24. Mails cash disbursement check and maintains appropriate documentation. 25. Processes month end accruals of claims received, but not processed. 26. Maintain and abide by strict confidentiality and HIPAA laws/regulations regarding sensitive information and materials. 27. Refers participants and families to appropriate community services and acts as a liaison and/or advocate with community organizations. 28. Promotes and demonstrates respect for participant rights including dignity, self-determination, access to care, confidentiality, and independence. 29. Participates as appropriate in activities that link Humboldt Senior Resource Center to the community. 30. Effectively collaborates with employees and stakeholders to meet goals toward the further success of the Behavioral Health program. 31. Participates in the process of teaching, training, and mentoring student interns w…