Practice Assistant – Administrative

# **Practice Assistant – Administrative (Primary Care/Urgent Care) | Methuen, MA | 13-Week Contract** **Job ID:** 174601 **Location:** Methuen, MA (Onsite) **Duration:** 13-Week Contract **Schedule:** Monday – Friday | 8:00 AM – 5:30 PM ## **Healthcare Practice Assistant – Front Desk Administration** Sigma, Inc. is seeking an experienced **Practice Assistant – Administrative** to support a busy **Primary Care/Urgent Care** practice in Methuen, MA. This role is ideal for a healthcare administrative professional with experience in front desk operations, patient reception, appointment scheduling, and administrative support within a primary care or urgent care setting. The successful candidate will serve as the first point of contact for patients while ensuring efficient daily practice operations and delivering exceptional customer service. ## **Key Responsibilities** ### **Front Desk & Patient Reception** - Welcome and assist patients, visitors, and staff in a professional and courteous manner. - Manage daily front desk and reception activities. - Provide outstanding customer service and ensure a positive patient experience. - Support patient check-in and other front office functions. ### Telephone & Scheduling Support - Answer incoming telephone calls promptly and professionally. - Schedule, confirm, and coordinate patient appointments. - Route calls and messages to the appropriate clinical or administrative staff. - Assist patients with appointment-related questions and requests. ### **Administrative Support** - Maintain accurate patient records and demographic information. - Support daily office operations through clerical and administrative tasks. - Ensure timely and accurate documentation of patient information. - Perform additional administrative duties as assigned. ### **Office Operations** - Assist with maintaining efficient workflow in a fast-paced primary care/urgent care environment. - Adhere to office policies and healthcare confidentiality standards. - Participate in orientation and onboarding activities as scheduled. ## **Required Qualifications** - Minimum **2 years of experience** as a **Front Desk Receptionist or Administrative Assistant** in a medical setting. - Recent experience in a **Primary Care** or **Urgent Care** environment is required. - Experience answering phones and scheduling patient appointments. - Strong customer service, communication, and interpersonal skills. - Excellent organizational and multitasking abilities. - Ability to work effectively in a fast-paced healthcare environment. - Local candidates are encouraged to apply. ## **Preferred Qualifications** - Previous experience supporting busy outpatient medical practices. - Familiarity with patient registration and medical office workflows. - Ability to work collaboratively with clinical and administrative staff. ## **Additional Information** - **Orientation:** Held every Monday. - **Dress Code:** Any color scrubs permitted.