PPA Operations Team Lead

Our market leading power purchase agreement (PPA) platform has been changing how renewable energy is sold in the UK for 10 years and we’re just as ambitious now as we were in 2016. Our locally led segment covers everything from a single small asset through to small portfolios and community energy schemes, with account values typically between £350 and £100,000. This role has two halves. The first is licence exempt supply, or LES. You own it as a commercial line: making it worth more to the generator, making it worth more to us, and building the operational machinery that lets it scale beyond a handful of deals. The second is supporting the Head of Client Success on commercial operations across the renewals cycle. You will also lead a small team of two: an Account Manager focused on retaining and growing our existing locally led clients, and a Junior Sales Executive focused on winning new ones. Tasks Delivering for clients Own a portfolio of key accounts end to end, including running tenders. This is a hands-on role and the majority of the week is spent delivering for your own clients. Manage those accounts strategically: deepen existing relationships, build new ones across the client organisation, and make sure no account depends on a single contact. Identify and convert growth opportunities within accounts, both in client value delivered and in revenue retained and won. Act as the escalation point for the team's accounts and set the standard for how account management is done here, through call coaching, account reviews and shared best practice. Licence exempt supply, commercial Own the LES proposition end to end for locally led generators: what we offer, to whom, at what price, and why a generator should choose it. Build and maintain the value case. Generators need to compare an LES route alongside a standard utility PPA on a like for like basis, with honest assumptions and objective insights. Work with offtakers and supply partners on LES products and commercial terms, including matching, fees and value distribution. Own the margin. Price so that value is shared fairly between the generator and Renewable Exchange, and so the economics still work at volume. Track the regulatory, levy and market developments that move the value of exempt supply, and translate them into a commercial position the team can actually use. Escalate contractual and regulatory questions to the right internal owner rather than improvising. Licence exempt supply, operations and systems Design the operating process: eligibility screening, onboarding, data flows, settlement and reconciliation, invoicing, reporting. Build it into our systems, working with the platform, product and finance teams. Manual workarounds are a starting point, not a destination. Write the playbooks, templates and checklists so the process is people agnostic. Report on LES volume, revenue and pipeline to the Head of Client Success and to the wider leadership team. Commercial operations across the renewals cycle Support the Head of Client Success on renewals forecasting, tender scheduling and pipeline hygiene across the client base. Own the reporting that tells us how the renewals cycle is actually performing, not how we hoped it would. Find and fix the friction. Where the renewals process leaks time, value or clients, propose the change and then deliver it. Hold the line on CRM data quality, because every pipeline forecast downstream depends on it. Leading the team Line manage two people: an Account Manager and a Junior Sales Executive. One to ones, objectives, development and performance for both. Run two different motions well. Retaining and growing existing accounts is a different job from winning new ones, with different rhythms, different metrics and different coaching needs. Do not manage them as if they are the same. Own the new business number for the locally led segment alongside the retention number, and hold the Junior Sales Executive to a clear activity and pipeline s…