Portfolio Lead, Client Engagement (Med Comms)

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Portfolio Lead, Client Engagement (Med Comms) based in Canada.** This is an exceptional opportunity for an experienced client services leader to oversee a high-value portfolio of medical communications programs within the life sciences industry. You will drive strategic client partnerships, portfolio performance, and operational excellence while collaborating closely with scientific and cross-functional leaders. The role combines executive-level relationship management, financial oversight, and team leadership to deliver impactful Medical Affairs and publications initiatives. You will play a critical role in shaping long-term client success, identifying growth opportunities, and ensuring consistent delivery across multiple accounts. Working in a collaborative, fast-paced environment, you will have the autonomy to influence portfolio strategy while mentoring high-performing teams and contributing to business growth. ### Accountabilities: - Lead a multi-account client portfolio with responsibility for overall client satisfaction, operational performance, financial results, and delivery excellence. - Establish consistent portfolio-wide processes and best practices that promote predictable execution and an exceptional client experience. - Partner closely with scientific leadership to align client strategies, resource planning, delivery priorities, and portfolio objectives. - Collaborate with project management, scientific, creative, finance, and operational teams to ensure effective coordination across accounts. - Monitor portfolio health by communicating key performance metrics, risks, opportunities, and strategic recommendations to executive leadership. - Lead portfolio-level account planning, forecasting, and performance reviews while identifying opportunities for organic account growth. - Build and maintain trusted relationships with senior client stakeholders, serving as a strategic advisor throughout the engagement lifecycle. - Participate in executive client meetings, business reviews, and issue resolution, proactively managing escalations and protecting long-term partnerships. - Oversee portfolio forecasting, revenue delivery, and financial performance while partnering with finance teams to optimize profitability and operational efficiency. - Coach, mentor, and support Client Engagement leaders by promoting collaboration, resource optimization, professional development, and high-performance team culture. - Support selected business development initiatives, account expansions, and strategic growth opportunities as business needs evolve. ### Requirements: - Bachelor's degree in Communications, Marketing, Life Sciences, or a related field; an advanced degree is considered an asset. - 10+ years of experience in client services, medical communications, healthcare communications, or a related agency environment. - Proven experience leading complex, multi-account client portfolios and managing executive-level client relationships. - Demonstrated financial leadership with experience in portfolio forecasting, revenue management, and commercial performance. - Strong understanding of the life sciences, Medical Affairs, publications, and medical communications landscape. - Experience leading, coaching, and developing senior client engagement professionals. - Excellent executive communication, stakeholder management, and presentation skills. - Strong strategic planning, organizational, and operational leadership capabilities. - Ability to influence cross-functional teams within a highly matrixed organization. - Excellent judgment, problem-solving, risk management, and decision-making skills. - Ability to thrive in a dynamic environment while managing multiple priorities and competing business demands. ### Benefits: - Competitive annual salary ranging from **CAD $155,000 to $180,000**. - Eligibility for pe…