Pool Inside Service Support Rep, 1st Shift – Phoenix and Apopka

# **Job Description:** ### **Pool Inside Service Support Rep, 1st Shift *–* Phoenix and Apopka** At **Pentair**, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our mission into practice, helping the world sustainably move, improve, and enjoy water, life's most essential resource. From our residential water filtration to industrial water management to pool products and more, our 9,000 global employees serve customers in more than 150 countries, working to help create a better world for people and the planet through smart, sustainable water solutions. We have an opportunity for a **Pool Inside Service Support Rep** to join our **Phoenix, AZ, or Apopka, FL,** team. You will be working with inbound calls, specializing in certain product lines to help customers and dealers troubleshoot their products using your technical and customer service skills. **You will:** - Research, troubleshoot, and resolve pool and spa equipment issues using advanced troubleshooting skills and available resources. - Provide quality telephone and email support, with a high degree of customer service, technical expertise, and timeliness. - Maintain current knowledge of all product offerings and technical support procedures to provide accurate solutions to customers and demonstrate experience in problem resolution and technical problem identification. - Work independently and with team to solve support issues and escalate issues to fourth level support and supervisor when necessary. - Resolve customer problems, disputes, and complaints in an efficient, professional manner and according to company policy. **Key Qualifications:** - Although this is a technical support position, you must have at least 5 years of prior experience working on pool and spa equipment and be able to understand how our equipment works to help troubleshoot and diagnose issues with our customers. - Experience in technical product support (hands on, phone support, or other experience) is required. - Previous pool technical experience involving troubleshooting, diagnosing, and repairing mechanical, electrical, and hydraulic systems is required. - Bilingual is highly desired. - Salesforce experience highly desired. - You must live within 1 hour of Apopka, FL, or Phoenix, AZ. **Compensation:** - The hourly pay for this role is **$24.00 – $26.00/hour, DOE.** Opportunity for a rate increase after you are proficient in certain skills and have fulfilled training. Actual pay may vary depending on factors including but not limited to achievements, skills, and experience. **Shift:** - **1st Shift, Monday – Friday** - If in the Apopka, FL, area: 10:00am – 7:00pm - If in the Phoenix, AZ area: 7:00am – 4:00pm **Benefits:** As part of our comprehensive benefits packages, Pentair provides the following benefits plans and programs to eligible employees: - Paid holidays - Paid vacation - Paid sick time - Medical, Dental, and Vision Insurance - 401(k) - Up to 5% 401K match starting day one of employment - Health savings account - Life insurance - Paid time off - Parental leave - Caregivers leave - Prescription drug insurance - Tuition reimbursement # **Equal Opportunity Employer** Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.