PMG Commercial Account Manager

Responsive recruiter **Benefits:** - 401(k) - 401(k) matching - Bonus based on performance - Company parties - Competitive salary - Dental insurance - Health insurance - Opportunity for advancement - Paid time off - Training & development - Tuition assistance - Vision insurance **Position Summary** Join a growing, high-performance insurance agency where you’ll take ownership of an established book of high-value commercial clients and play a direct role in driving retention, client success, and organic growth. We are seeking a highly motivated Account Manager to manage and grow a portfolio of high-value clients. This role will act as a trusted advisor to business clients, guiding coverage strategy, strengthening relationships, and growing accounts over time. The Account Manager will be supported by a collaborative team of Producers, CSRs, and carrier partners, allowing you to focus on your client relationships and strategic account management. **Key Responsibilities** **Client Relationship Management** - Serve as the primary point of contact for a portfolio of high-value clients - Build and strengthen strong relationships with key decision-makers - Conduct proactive client reviews to assess coverage, risk, and evolving business and insurance needs - Deliver proactive communication and consultative strategic service **Renewal & Retention Strategy** - Lead and manage the renewal process for your assigned book of accounts - Evaluate coverage, pricing, and carrier markets for best service and value to the client. - Develop and execute renewal strategies in coordination with producers and carriers - Consistently achieve 95%+ retention rate - Resolve complex client issues quickly and professionally **Account Growth & Development** - Expand existing client relationships through additional product and service offerings across multiple lines of business - Identify opportunities to broaden services and coverage within the existing client portfolio · Contribute to organic growth initiatives through strategic management of current client relationships to achieve growth targets of 105%+ **Technical Expertise & Advisory** - Maintain strong knowledge of commercial insurance products and markets - Analyze policies and recommend appropriate risk management solutions - Stay informed on market and industry trends, carrier appetite, and coverage innovations - Provide consultative support to help clients evaluate risks and make informed decisions for their business goals and risk management needs. **Operational Responsibilities** - Maintain accurate documentation in agency management systems - Ensure compliance with internal processes, regulatory requirements, and carrier guidelines - Monitor and track performance metrics and service standards **Book of Business Profile** - Portfolio includes a mix of VIP and high-value commercial clients - Portfolio Size: ~**150 VIP and ~300 high-value relationships** **Performance Metrics (KPIs)** - 95%+ client retention - 105%+ organic assigned book growth - Increased account penetration (cross-sell success) - Strong execution and renewal outcomes - Consistent client satisfaction and responsiveness - Accuracy and compliance in documentation **Core Competencies** - Client-focused mindset - Strategic thinking and decision-making - Strong organizational and time management skills - Attention to detail and accuracy - Team collaboration and leadership - Professional written and verbal communication Flexible work from home options available. Compensation: $60,000.00 - $75,000.00 per year # An independent insurance agency since 1911. We deliver financial independence by fostering trusting relationships with our customers, partners, and employees. # **The firm.** Named after its founder Raymond K. Tongue, Baltimore-based R. K. Tongue Co., Inc. has continuously operated as an independent insurance agency since 1911. Today, the agency remains independent and privately held. # **Our divisions.** R. K. Tongue is organized…