PM Guest Services Agent

# Job Posting: PM Guest Services Agent – Boutique Hotel **Position Title:** Guest Services Agent **Location:** Sam Houston Hotel Houston, TX 77002 **Employment Type:** Full-Time **Reports To:** Front Office Manager ## About Us Sam Houston Hotel is a boutique hotel right in the heart of Downtown Houston. We are dedicated to delivering personalized hospitality and memorable guest experiences. We pride ourselves on exceptional service, attention to detail, and creating a welcoming environment for every guest. ## Position Summary We are seeking a friendly, professional, and service-oriented Guest Services Agent to join our team. In this role, you will serve as the first point of contact for guests, ensuring a seamless experience from check-in to departure. The ideal candidate is passionate about hospitality, enjoys interacting with people, and thrives in a fast-paced environment. This role will only be PM shifts of 3pm-11pm. ## Key Responsibilities - Welcome guests with a warm and professional demeanor. - Manage guest check-ins and check-outs efficiently and accurately. - Answer phone calls, emails, and guest inquiries regarding hotel services, amenities, and local attractions. - Process reservations, modifications, and cancellations using the property management system. - Handle guest requests, concerns, and complaints promptly and professionally. - Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction. - Maintain accurate guest records and process payments. - Upsell hotel amenities, room upgrades, and special packages when appropriate. - Ensure the front desk and lobby areas remain organized and welcoming. - Follow hotel policies, procedures, and service standards. ## Qualifications - High school diploma or equivalent required; hospitality or tourism education preferred. - Previous experience in hospitality, customer service, or front desk operations preferred. - Excellent verbal and written communication skills. - Strong problem-solving and conflict-resolution abilities. - Proficiency with computers and hotel reservation systems is a plus. - Ability to multitask and remain composed under pressure. - Flexible schedule, including evenings, weekends, and holidays as needed. ## Preferred Skills - Strong attention to detail. - Positive attitude and professional appearance. - Knowledge of local attractions, dining, and entertainment options. - Ability to work independently and as part of a team. - Multilingual abilities are a plus. ## Benefits - Competitive pay - Health, dental, and vision insurance (for eligible employees) - Paid time off - Employee discounts on hotel stays - Professional development opportunities - Supportive and collaborative work environment ## Compensation **Pay Range:** $15–16 per hour (based on experience)