Plumbing Service Technician

Deliver Excellence. Solve Problems. Build Customer Trust. At Ultimate Heating, Air & Plumbing, we’ve spent over 20 years building a reputation for excellence in the Boise Valley—and we’re continuing to grow. We’re looking for a Plumbing Service Technician who takes pride in their work, delivers high-quality service, and creates strong customer experiences on every call. This role is critical to our success—you are the face of the company in the home, responsible for solving problems, building trust, and representing our standard of excellence. If you are driven, accountable, and customer-focused, this is your opportunity to join a high-performing team. What You’ll Get Compensation & Benefits: Pay: $18.00 – $40.00 per hour (Training Pay) Performance-based earning Medical, dental, and vision insurance 401(k) with company match Paid Time Off & Holidays Tools & Support: Company vehicle, phone, and iPad Company-provided uniforms Fully stocked support and resources Growth & Development: In-house training school Ongoing technical and customer service training Leadership development opportunities Team & Culture: Strong team environment focused on performance and accountability Company events, bonuses, and perks (Boise Hawks tickets, team outings) Year-round work and career stability The Role (What You’ll Own) This is not just fixing plumbing issues—this is about delivering a professional, high-quality customer experience from start to finish. You will: Diagnose and resolve plumbing issues Educate customers and recommend solutions Represent the company with professionalism and confidence Key Responsibilities Service & Technical Execution: Perform residential and light commercial plumbing repairs and installations Diagnose issues accurately and provide effective solutions Complete jobs efficiently while maintaining high-quality workmanship Customer Experience: Build trust with customers through clear communication and professionalism Explain issues and solutions in a way customers understand Deliver a 5-star service experience on every call Performance & Accountability: Take ownership of job performance and results Maintain productivity, efficiency, and quality standards Continuously improve through feedback and coaching Standards & Consistency: Maintain clean and organized job sites Accurately document job notes and service details Follow all company processes, procedures, and safety protocols Team Collaboration: Communicate effectively with dispatch, management, and team members Support team goals and contribute to a positive work environment What We’re Looking For 21+ years old with a valid driver’s license and insurable record Ability to pass a background check and pre-employment drug screen (including marijuana) Plumbing experience: Apprentice or Journeyman plumbing license: Required Strong mechanical aptitude and attention to detail Knowledge of plumbing systems, codes, and safety standards Strong communication and customer service skills Ability to work independently and manage time effectively Important: This is a customer-facing role —professionalism and communication are critical You will be expected to deliver both technical excellence and customer experience Success in this role comes from ownership, accountability, and consistency Experience: Plumbing: 2+ years (Required) License/Certification: Apprentice or Journeyman Plumbing License (Required)