Platform Engineer (SRE - India)- III

JOB TITLE: Platform Engineer (SRE III) - India JOB STATUS: Full-Time DEPARTMENT: Platform Engineering REPORTS TO: Senior Manager, Platform Engineering About Vista Equity Partners Vista Equity Partners is a leading global investment firm focused exclusively on enterprise software, data, and technology-enabled businesses. With over $100B in assets under management and a portfolio of 90+ software product companies worldwide, Vista accelerates growth through operational excellence, shared expertise, and long-term partnership. In India, Vista’s presence continues to expand with 45+ portfolio companies employing more than 17,000 professionals across technology, product, customer success, and operations — reinforcing India’s strategic role as a hub of innovation and talent within the Vista ecosystem. Through its Agentic AI Factory, Vista is embedding Generative AI across its global portfolio — enabling companies to integrate intelligent, responsible AI into products, operations, and decision-making. This initiative is strengthened through portfolio-wide learning programs, leadership workshops, and AI hackathons that foster innovation, build fluency, and accelerate practical AI adoption across teams. About Amtech Amtech is a leading provider of enterprise software solutions for the packaging, printing, and manufacturing industries. Our integrated systems streamline order management, production planning, scheduling, inventory, and business analytics — empowering customers to drive efficiency, reduce costs, and improve operational performance. With a strong commitment to innovation and customer success, Amtech delivers reliable technology backed by deep industry expertise. With Vista’s investment and strategic guidance, we combine the agility of a growing technology organization with the scale, stability, and career mobility of a global software ecosystem. Our Employee Value Proposition Role Description Amtech is scaling its Platform Engineering organization in India as our products move to a fully AWS-hosted, multi-tenant SaaS model. Our SRE practice keeps Encore, LabelTraxx, and supporting platforms reliable, observable, and secure across a multi-account AWS estate. As a senior individual contributor on the SRE track, you will own the reliability of significant production domains, design the observability and automation frameworks the team standardizes on, and act as incident commander for complex, cross-service incidents. You will raise the bar for the India SRE pod: setting patterns, reviewing designs, and mentoring earlier-career engineers while remaining deeply hands-on. KEY RESPONSIBILITIES Reliability & Performance Design and implement monitoring, alerting, and reliability frameworks on our OpenTelemetry-based stack (OpenObserve, CloudWatch) integrated with PagerDuty. Define and defend SLIs, SLOs, and error budgets for the domains you own, and drive engineering priorities from them. Engineer self-healing, autoscaling, and capacity management so systems recover without human intervention. Lead root cause analysis for high-severity incidents and ensure permanent, verified fixes. Automation & Operations Design reusable Terraform modules and golden-path patterns adopted across Amtech's multi-account AWS organizations. Build and harden CI/CD pipelines in GitHub Actions, including progressive delivery (blue/green, canary) and automated rollback. Operate and optimize containerized and serverless workloads (ECS Fargate, EKS, Lambda) and RDS PostgreSQL data stores at production scale. Eliminate toil systematically: identify, quantify, and automate the highest-cost operational work. Incident Response & On-Call Serve in the 24/7 on-call rotation and act as incident commander for complex, multi-service incidents. Own MTTD/MTTR improvement for your domains, with measurable targets. Author runbooks and drive game days or failure testing to validate them. Security & Compliance Engineer security into the platform: IAM boundaries, secrets manag…