Planned Services Scheduler

## About Convo Communications Founded in 2009, Convo Communications is a Deaf-owned company dedicated to making communication more accessible through innovative language access services and technology. Every day, we help bridge communication between Deaf and hearing communities by delivering exceptional experiences for our customers and the communities we serve. Our success is driven by passionate people who are committed to collaboration, innovation, accountability, and service. Whether you're supporting our customers, developing technology, or enabling our operations behind the scenes, your work contributes to a mission that makes a meaningful difference. ### Why Join Convo? At Convo, you'll find more than just a job - you'll have the opportunity to build a meaningful career while making a positive impact. When you join our team, you'll: - **Make a difference.** Help improve communication accessibility and create meaningful connections every day. - **Be part of an inclusive culture.** We value diverse perspectives and foster a workplace built on respect, collaboration, and belonging. - **Grow your career.** We encourage continuous learning, professional development, and opportunities to expand your skills. - **Work with purpose.** Every role at Convo contributes to our mission of creating accessible communication solutions that improve lives. - **Join a team that cares.** We celebrate teamwork, innovation, integrity, and a shared commitment to delivering exceptional service. If you're looking for meaningful work where your contributions matter and your career can grow, we'd love to hear from you. **About the role** - The Planned Services Scheduler is responsible for coordinating, scheduling, and supporting interpreter coverage for planned interpreting services across a wide range of service types. Reporting into the Planned Services Department, this role ensures that customer commitments are met through accurate scheduling, proactive coordination, and strong communication with interpreters, customers, and internal teams. - This position plays a critical role in maintaining service quality, mitigating coverage risks, and supporting operational readiness for planned assignments, while partnering closely with Workforce Management, Finance, Sales, and Operations. **What you'll do** **General & Administrative** - Report directly to the Planned Services Manager for performance oversight, guidance, and support. - Maintain availability during standard business hours, Monday through Friday, with flexibility to support planned services as needed. - Perform additional duties as assigned, provided they align with the core responsibilities of the role. **Scheduling & Resource Allocation** - Monitor, respond to, and schedule interpreter service requests for planned services, including but not limited to onsite interpreting, 24/7 on-call services, CART, conference interpreting, translation projects, and planned VRI. - Ensure accurate, efficient, and cost-effective assignment of interpreters based on service requirements, interpreter qualifications, and contractual obligations. - Proactively troubleshoot scheduling conflicts and adjust assignments to maintain service continuity and quality. - Maintain accurate and up-to-date scheduling documentation, calendars, workflows, and job details. - Ensure interpreters receive timely access to prep materials, revisions, updates, and relevant job resources. **Contingency Planning & Risk Mitigation** - Develop and execute contingency plans to mitigate coverage risks and minimize service disruption for planned assignments, including last-minute changes or interpreter availability challenges. - Assess the impact of staffing changes on service delivery and escalate risks as appropriate. **Tracking, Documentation & Reporting** - Maintain accurate documentation across all relevant systems, calendars, and databases. - Prepare clear, visually digestible reports and summaries for leadership and key stakehold…