Plaintiff Personal Injury Reduction Team Lead (Miami Lakes, FL)

## Company Description The Ward Law Group, recognized as one of the *Best Places to Work* for consecutive years, is where your work truly matters. We serve our community with compassion and excellence, empowering our employees to deliver real results for our clients. We foster a collaborative, innovative, and high-accountability environment where each team member contributes to meaningful outcomes. Our culture values faith, accountability, leadership, loyalty, and service — to our clients, teammates, and community. Join a firm where professional growth meets purpose and where every role contributes directly to life-changing client results. Headquartered in Miami Lakes, with offices in Manhattan and Orlando, The Ward Law Group is expanding nationally, with upcoming locations in New Jersey and Texas. ## Job Description **Location:** Miami Lakes, FL (On-Site) **Department:** Production – Reductions **Reports To:** Reductions Manager / VP of Operations **Position Overview** The **Reductions Team Lead** is responsible for overseeing the day-to-day performance of the Reductions team, ensuring efficient, accurate, and timely handling of post-settlement reductions. This role serves as a **frontline leader**, combining **hands-on operational expertise** with **team coaching and KPI accountability**. The Team Lead plays a critical role in driving **case turnaround times, negotiation quality, and client satisfaction**, while reinforcing firm standards, workflows, and compliance requirements. This is a **high-volume, KPI-driven role** requiring strong leadership, attention to detail, and deep knowledge of the personal injury reductions process. **Key Responsibilities** **Team Leadership & Coaching** - Lead, mentor, and support a team of Reductions Specialists to meet daily and monthly performance goals. - Provide real-time coaching, feedback, and performance guidance based on KPIs and case reviews. - Conduct regular team huddles and one-on-ones to reinforce accountability and address challenges. - Assist in onboarding and training new team members on reductions processes and best practices. **KPI & Performance Management** - Monitor team performance metrics including **case volume, turnaround times, negotiation outcomes, and closing timelines**. - Identify performance gaps and implement corrective actions or escalate trends to management. - Ensure adherence to firm-wide service standards (e.g., timely submission of reductions, follow-ups, and case progression). - Support workload balancing to maintain productivity and efficiency across the team. **Operational Execution & Oversight** - Oversee the reductions workflow from assignment through settlement completion. - Ensure accuracy and completeness of **case documentation, negotiation logs, and financial records**. - Review complex or escalated files and provide guidance on negotiation strategy. - Reinforce adherence to **standard operating procedures (SOPs)** and compliance requirements. **Process Improvement & Collaboration** - Identify workflow inefficiencies and recommend process improvements to management. - Partner with **Intake, Medical Management, and Senior Case Management teams** to ensure smooth case handoffs. - Support implementation of workflow enhancements, automation, and quality control measures. **Client Experience & Quality Assurance** - Ensure clients receive timely updates and clear explanations of settlement and reduction outcomes. - Maintain high standards of professionalism, empathy, and communication. - Monitor quality of client interactions and documentation for consistency and accuracy. ## Qualifications **Qualifications** **Required** - 3–5+ years of experience in **personal injury law**, **reductions**, or a high-volume legal/financial operations environment. - Proven experience **owning the full reductions lifecycle** (from assignment through settlement closure). - Strong experience negotiating **medical bills, liens, and provider balances**. - Demonstrated abi…