PKI Service Desk Technician

## Company Description Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services. If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy, “Mission First, Customer Always". We are certified in ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2022; CMMC Level 2 certified; and appraised at CMMI Maturity Level 3 for Services and Development. ## Job Description Link Solutions is seeking a **PKI Service Desk Technician** to join our team in Sierra Vista, AZ. - U.S. Citizen with an active DoW Secret Clearance - IAT Level II Certification equivalent or higher - Mid Shift (see details below) - Non-remote (relocation incentive available) The **PKI Service Desk Technician** will provide technical and system support for the U.S. Army Network Enterprise Technology Command (NETCOM) at Fort Huachuca, AZ. You will work across multiple technical teams, mission partners, and senior leaders to maintain secure workforce access, support enterprise PKI operations, manage IT assets, and assist with the deployment and sustainment of critical network and cybersecurity services. In this position, you will provide Common Access Card (CAC), Public Key Infrastructure (PKI), and Registration Authority/Local Registration Authority (RA/LRA) support functions related to the issuance, renewal, revocation, suspension, recovery, and management of NIPRNet Alternate Smart Card Logon (ASCL), SIPRNet, and Deployed Forces network tokens. You will support PKI credentialing operations to ensure authorized users maintain secure access to Army networks, systems, applications, and mission-critical resources. Become an integral part of a professionally diverse team while working at an industry-leading organization where work-life balance and employee development are prioritized. This opportunity offers exposure to innovative technologies, professional growth, and the ability to directly support Army cybersecurity operations and national defense missions. **Job Responsibilities:** - Provide Tier I and Tier II technical support for PKI-related incidents, service requests, and security access issues. - Respond to and resolve daily Public Key Infrastructure (PKI) and card-access support requests, including user permissions, certificate issues, account access, and application-related access problems. - Process, issue, renew, revoke, and maintain digital certificates throughout the certificate lifecycle. - Support SSL/TLS certificate requests, installations, renewals, and troubleshooting across servers, applications, and network devices. - Manage privileged user accounts, including account creation, modification, renewal, reinstatement, and deactivation in accordance with security policies. - Monitor PKI infrastructure and associated systems to ensure operational availability, performance, and compliance with security requirements. - Troubleshoot certificate validation, authentication, encryption, and smart card-related issues for end users and system administrators. - Evaluate certificate health and identify issues related to expiration, revocation, trust chains, configuration, and compliance requirements. - Assist users with certificate enrollment, installation, renewal, and recovery procedures. - Maintain accurate records of certificate inventories, system configurations, and support activities. - Support and process PKI service requests, escalating complex technical issues to senior engineers or administrators as required. - Assist with routine system maintenance, software patches, upgrades, and version updates for PKI and access-control systems. - Participate in the deployment,…