Physician Informatics Advocate Intermediate

**Our promise to you:** Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better. **All the benefits and perks you need for you and your family:** - Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance - Paid Time Off from Day One - 403-B Retirement Plan - 4 Weeks 100% Paid Parental Leave - Career Development - Whole Person Well-being Resources - Mental Health Resources and Support - Pet Benefits **Schedule:** Full time **Shift:** Day (United States of America) **Address:** 701 WINTHROP AVE **City:** GLENDALE HEIGHTS **State:** Illinois **Postal Code:** 60139 **Job Description:** - Provides 24/7 on-call support for providers and extenders, traveling nationally to support major implementations as needed. - Communicates changes to applications in line with agreed SOPs and work instructions, documenting and articulating technical specifications. - Serves as a resource and role model in the use of clinical information systems, maintaining thorough knowledge of the computer system and various applications. - Rounds with providers during care delivery to assess functionality, impact workflow, analyze user needs, and document requests. - Analyzes requirements to propose effective solutions and identifies opportunities for improvement or automation. - Researches, validates, and logs provider EMR enhancement requests, discussing recommended solutions with provider and operational teams. - Conducts multiple annual IT outreach touchpoints with medical staff, sharing application tips to improve workflow efficiency and guiding best practices. - Assists customers with the customization of the application using tools within the electronic health record foundation. - Provides education on new applications or functionality, conducting provider orientations, train-the-trainer sessions, and other training as needed. - Assists with executing change management strategies to enable smooth implementation of new application changes and enhancements. - Provides go-live support and post-go-live optimization at local sites and other facilities, ready to work evenings, nights, and weekends. - Develops, implements, maintains, and optimizes health information technology training materials for various medical staff, conducting classroom training and orienting new providers. - Performs other duties as assigned. **Knowledge, Skills, and Abilities:** - Advanced clinical knowledge of current healthcare practice and Provider workflow (CPOE and documentation) with conceptual and practical understanding of various training techniques for users with various learning styles [Required] - Industry experience with electronic medical records [Required] - Expert conflict management skills [Required] - Communication skills both written and oral, are professional and follow defined escalation process [Required] - Is accountable for realization of goals and defined metrics [Required] - Methodically analyzes and evaluates business problems by defining the challenges, identifying alternatives, and making timely decisions [Required] - Understands own strengths and development needs, learns from experience, and owns personal and professional development [Required] - Creates an environment that is positive, service oriented and that values individual perspectives while driving towards common goals; assists teammates, leadership and Providers to achieve outcomes [Required] - Basic competency in Microsoft Office Applications [Required] - Experience with Epic or other comparable EMR [Preferred] **Education:** -…