Physician and APP Onboarding Specialist

**When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.** The Physician and APP Onboarding Specialist will ensure that all administrative and logistical issues have been addressed prior to each Physician and/or APP (aka providers) start date including but not limited to coordinating orientation schedule, establishing employee ID, initiating computer access and training, review of policies and procedures, parking. The Physician and APP Onboarding Specialist will also initiate recommendations for appropriate measures to address underlying systemic problems or issues raised in the process of credentialing and orienting new physicians to Beth Israel Lahey Health including suggestions about policy clarification or development, appropriate training, development of an on-boarding template or other interventions. Serve in a specialist, educator and liaison capacity for Beth Israel Lahey Health entities’ administration, Presidents, Vice Presidents, COOs, CMOs, Division Chairs or Chiefs, Admin/Operations Directors, Managers and various other departments critical to the successful integration and retention of a newly hired provider/faculty member. Provide mentorship and training to on-boarding staff. Function as the primary resource and subject matter expert for the Beth Israel Lahey Health system regarding provider on-boarding policies, procedures and new initiatives. Function as the primary resource and subject matter expert for the CVO/MSO regarding onboarding policies, procedures and new initiatives. **Job Description:** **The following statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities and skills required for this position.** **Role Responsibilities** **:** - Serve as an expert on system onboarding policies and procedures for newly hired Beth Israel Lahey Health Physicians, APPs, and clinical leadership. - Serve as a contact for Beth Israel Lahey Health regarding all issues with physician/provider onboarding. - Serve as a liaison for newly hired Beth Israel Lahey Health providers during the onboarding process. - Perform periodic “check ins” with new members throughout the onboarding process to ensure they are familiar with process and timelines. - Collaborate with responsible parties in assigned departments to ensure onboarding tasks are completed for new providers. This may include creating itineraries for new providers prior to their first day to facilitate completion of onboarding items and escorting them to the meeting locations when appropriate. - Schedule regular meetings with division contacts to report on onboarding activities. Revise onboarding checklists as needed. - Maintain a uniform “customer service” focused approach with all clinical service lines. - Collaborate on the development of a centralized Beth Israel Lahey Health on-boarding process which will increase communication and coordination of new hires, increase system efficiencies and enhance customer service. - Meet with physicians at their home site to obtain required documentation or authorizations to facilitate the onboarding process. - Implement and manage provider on-boarding template and materials. - Identify and recommend new policy or program initiatives in physician services to enhance the effectiveness of the onboarding experience. - Implement Beth Israel Lahey Health protocols to ensure standardization and compliance of on-boarding process. - Educate BILH staff about provider on-boarding to ensure consistent and equitable application of on-boarding strategies, procedures, templates and processes. - Train and provide staff support in on-boarding of major organization-wide physician integration strategies. Provide in-service training support to enhance understanding of on-boarding processes. - Manage on-boarding of approximately 150 provide…