Physical Security Manager

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role: Responsible for physical security operations, investigations, executive protection support, incident response, and threat management functions across corporate environments and operational facilities. Serve as an operational leader within the broader Global Security & Investigations organization, responsible for managing day-to-day security operations, sensitive investigations, workplace violence prevention initiatives, executive protection assignments, and emergency response coordination while supporting enterprise security strategy and operational resilience. This role combines investigative expertise, operational leadership, and protective operations experience with strong judgment, crisis response capabilities, and cross-functional collaboration. The position assists with physical security operations including incident management, threat assessment, executive protection support, law enforcement coordination, guard force oversight, emergency preparedness, and operational security initiatives while partnering closely with Legal, HR, Compliance, Risk, Cybersecurity, Workplace Services, Facilities, and executive leadership. The ideal candidate is operationally mature, highly adaptable, and capable of managing sensitive investigations, responding to critical incidents, coordinating protective operations, and supporting enterprise-wide security initiatives in a fast-paced corporate environment. Strong experience in law enforcement, criminal investigations, military operations, executive protection, or corporate security operations is highly valued. What you'll do: Investigations & Threat Management Lead investigations involving workplace violence, threats, theft, fraud, unauthorized access, misconduct, suspicious activity, and other physical security-related incidents. Conduct interviews, gather evidence, document findings, and prepare investigative reports for leadership and cross-functional stakeholders. Support behavioral threat assessment and workplace violence prevention initiatives across corporate environments. Coordinate with HR, Legal, Compliance, Risk, Operations, and executive leadership during sensitive investigations and escalated personnel matters. Monitor, assess, and respond to threats involving employees, executives, facilities, and corporate operations. Maintain investigative case documentation, evidence handling procedures, and audit-ready reporting standards. Conduct post-incident reviews and identify operational improvements, risk mitigation opportunities, and corrective actions. Support investigations involving insider threats, financial crimes, cyber-enabled incidents, and coordinated operational threats in partnership with Cybersecurity and Fraud teams. Assist with intelligence gathering, situational awareness reporting, and threat monitoring activities related to employee safety and operational risk. Executive Protection & Protective Operations Serve as an executive protection asset for senior leadership during corporate events, travel, public engagements, and elevated threat situations. Support executive protection operations including advance planning, site assessments, route analysis, travel coordination, and protective intelligence activities. Conduct operational planning and risk assessments for executive meetings, conferences, o…