Phone Sales Associate

Phone Sales Associate – Deluxe Med Spa Brea, CA (On-Site) | Full-Time About Us As a trusted name in non-invasive aesthetics since 2018, Deluxe Med Spa has been proudly serving clients across Southern California with advanced, personalized care. Our commitment to innovation and results-driven treatments has made us a go-to destination for those seeking injectables, laser therapies, and customized skincare solutions. At Deluxe, we foster a warm and inclusive environment where both clients and team members feel genuinely supported — and that starts with every single phone call. The Role We're looking for a Phone Sales Associate to be the first voice our clients and prospective clients hear. This is a dedicated inbound/outbound phone role focused on converting leads, following up on missed calls, and ensuring no opportunity falls through the cracks. You'll be based primarily at our Brea location (on-site 4+ days/week) while supporting phone operations across multiple Deluxe locations. This is a great fit for someone who thrives in a fast-paced, client-facing environment, loves the art of the sell, and wants to be part of a growing med spa brand. Responsibilities - Answer and manage inbound calls in a timely, professional, and warm manner - Follow up on missed calls, web inquiries, and leads with urgency — no lead left behind - Convert prospective clients into booked appointments through consultative phone sales - Coordinate scheduling and appointment booking across Deluxe locations using practice management software - Maintain accurate documentation of client interactions, follow-ups, and lead status - Collaborate with clinic managers and front desk teams across locations to ensure a seamless client handoff - Track and report on lead volume, conversion rates, and call activity as requested - Support outbound outreach for promotions, re-engagement campaigns, and appointment reminders Requirements - Excellent English communication skills — written and spoken, required - Proficiency in Mandarin Chinese — written and spoken, strongly preferred - 1+ year of phone sales, customer service, or reception experience; med spa, aesthetics, or healthcare setting preferred - Confident, polished phone presence with natural sales instincts - Strong organizational skills and ability to manage a high volume of calls and follow-ups - Comfortable working across multiple locations and adapting to different team dynamics - Proficiency with scheduling or CRM software (Zenoti experience a plus) - On-site at Brea location minimum 4 days/week - Available Tuesday–Saturday (no Monday scheduling) Compensation - $18–20/hr DOE Benefits: - 401(k) - Health insurance - Paid time off