Phlebotomist/Lab Clerk I

Under the direction of the Lab Director, the Phlebotomist/Clerk II is responsible for all duties listed on the Phlebotomist/Clerk I job description. In addition, Phlebotomist/Clerk II positions are eligible for advanced duties. Advanced duties require ensuring specimens are collected and processed accurately and efficiently in the Main Laboratory and AOS (DRH Outpatient). Advanced duties require the Phlebotomist/Clerk II to be held to a higher standard of responsibility. This includes but is not limited to assisting all Phlebotomists in improving collection methods and patient care as it pertains to laboratory specimens, the Phlebotomist II will be the “go to” person for difficult draws and difficult situations. Phlebotomist II will also be the primary person to answer the phone in the laboratory and fulfill supply order requests. **RESPONSIBILITIES (ESSENTIAL FUNCTIONS):** - Performs phlebotomy to include pediatric and geriatric. Phlebotomist/Clerk II should be confident and well versed with difficult veins. - Greets customers appropriately. Treats all customers in a professional courteous manner. Apply DRH Standards of Behavior and exhibit behaviors consistent with DRH core values. - Maintains proficiency with specimen collection and phlebotomy techniques. - Assists Phlebotomy Team to ensure an accurate and efficient work flow. - Monitors supply inventory and notifies Lead Phlebotomist or Pre-Analytical Specialist of any low stock. - Assists with difficult draws and other difficult situations. - Works closely with all Phlebotomists to assist in training new Phlebotomists, processing of all specimens, venipuncture and capillary blood draws. - Provides troubleshooting to phlebotomy team members in area of specimen collection and calls for assistance if they are unsure how to proceed. - Advanced duties include identifying collection problem resolution needs, and following through until the problem is resolved or is turned over to a more experienced leader. - Regular attendance and punctuality for scheduled shifts. - Appropriately adapts assessment, treatment, and/or care methods to accommodate the physical, cultural, age-specific, and other developmental needs of each person served. - Maintains professional and technical knowledge through continuing education opportunities including internal and external educational offerings. - Must adhere to safety protocols at all times. - Per DRH policy, all required conditions of employment must be met and maintained including required vaccinations. - This position requires respirator and fit testing. Required testing will be performed on all team members at risk for exposure to airborne infectious diseases, droplet producing procedures, or any caustic chemicals. - Implement DRH Standards of Behavior and exhibit behaviors consistent with DRH core values. - Performs other related duties as assigned. **Minimum Qualifications:** Communication skills including fluency in oral and written English. Basic computer skills with information technology associated with the position including a familiarity with sending/receiving email, related software, and use of Electronic Health Record (EHR) information tools. Excellent written, verbal, and interpersonal communication skills. Ability to remain flexible to quickly adapt to emergent or urgent situations. Ability to adapt procedures, processes, tools, equipment, and techniques to accomplish the requirements of the position. Phlebotomist/Clerk II required to exhibit excellent customer service skills in line with DRH Health Service Standards with all customer interactions. Satisfactorily complete the specific facility competencies, including but not limited to checklists, written examination, management observation, etc., to be eligible for advancement to the next higher job description. Capable of using effective oral and written communication skills. Ability to present information and ideas clearly. Excellent problem-solving skills. Able to organize a…