Pharmacy Quality Improvement Specialist (On-site)

**Company Overview:**[Blink Health](https://www.blinkhealth.com/)is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. [BlinkRx](https://www.blinkhealth.com/blinkrx)is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! **Position Overview:** The Pharmacy Quality Improvement Specialist plays a critical role in overseeing critical quality processes within the pharmacy, with a primary focus on managing the Adverse Drug Event (ADE) reporting process. This role requires a proactive approach to quality assurance, including reviewing patient feedback and other critical reporting, resolving quality issues, identifying areas for improvement, and developing actionable solutions. The Pharmacy Quality Improvement Specialist will work closely with all internal Pharmacy teams/ departments to ensure timely and accurate reporting of ADEs, adherence to client-specific requirements and SLAs, and compliance with regulatory standards. ***This is an on-site position based our of our Robinson TWP, PA location*** **Key Responsibilities**: **Adverse Drug Event (ADE) Reporting and Submission** - Review all internal reporting of patient and provider communications for potential ADEs. - Ensure each ADE has corresponding internal documentation aligned with client-specific requirements. - Complete and submit client-specific ADE forms, complete any required follow-up. - Conduct FDA submissions when necessary, ensuring compliance and accuracy. **Patient Feedback Analysis and Quality Action Planning** - Review and analyze patient survey reports to identify trends and issues using specific keyword analysis. - Develop and implement action plans based on survey insights to enhance patient experience and satisfaction. - Provide recommendations to address recurring issues and drive improvements across pharmacy operations. **Quality Analysis and Correction** - Review daily quality reports, correct issues according to business rules, and ensure accuracy in patient orders. - Work collaboratively with internal teams to identify, escalate and resolve operational inefficiencies and quality issues. - Monitor daily quality metrics to ensure that the department consistently meets and exceeds operational standards. **Compliance and Process Improvement** - Maintain a high standard of compliance with all corporate policies as well as state and federal regulations. - Contribute to quality assurance initiatives by recommending enhancements to existing processes and ensuring adherence to industry best practices. **Qualifications:** - **Experience:** Minimum of five years in pharmacy with demonstrated success in identifying and resolving quality issues. - **Education:** Bachelor’s degree strongly preferred. - **Skills:** Exceptional verbal and written communication, attention to detail, and strong analytical and problem-solving abilities. - **Teamwork:** Proven ability to work collaboratively within and across departments. - **Technical Proficiency:** Ability to quickly adapt to complex software systems with proficiency in Google Suite. - **Mentorship:** Experience in mentoring or info…