Pharmacy Manager

About us: PurposeMed is a Canadian-founded healthtech company established in 2019 with a mission to improve access to complex care for underserved communities. We’ve combined our clinical roots with a drive to scale, and now our exceptional team provides specialized care to thousands of patients every month. PurposeMed consists of three complex care business units: Freddie, Frida, and Foria, and partners with Affirming Care Pharmacy. Freddie improves sexual health through education, prevention, and treatment with a focus on the LGBTQ2S+ community. As the #1 rated PrEP provider in North America, we’re proudly dismantling barriers to sexual healthcare for patients across both Canada and the USA. Frida transforms the lives of patients through easier access to adult ADHD diagnosis and fast, affordable treatment. Foria provides trans, non-binary, and gender-diverse Canadians with specialized, gender-affirming healthcare. Affirming Care Pharmacy provides discreet, specialty prescription delivery across North America. Operating from Calgary, Mississauga, Toronto, and San Antonio, they provide our patients with an integrated, end-to-end healthcare experience. We are proud to be ranked #2 on Deloitte’s 2024 list of Canada’s 50 fastest-growing tech companies and recognized as one of Canada’s Most Admired Corporate Cultures for two consecutive years. Driven by a strong mission, our team is passionate about making healthcare accessible to those who need it most—and we make sure to have fun along the way! Permanent, full-time opportunity Location & Hours of Operation: Ability to commute to 2-2624 Dunwin Drive, Mississauga, ON. This is a full-time, permanent position at 40 hours per week. We’re looking for someone with the flexibility to work variable shifts during our operating hours: Monday to Friday from 9:00am to 7:00pm and weekends from 9:00am to 5:00pm. Affirming Care Pharmacy is located on the unceded and traditional territories of the peoples of the Treaty and Traditional Territory of the Mississaugas of the Credit First Nation, The Haudenosaunee Confederacy, the Huron-Wendat and Wyandot Nations. The city of Mississauga is also homeland to many global Indigenous Peoples. Who we hope to find: We are looking for a highly motivated and patient-focused Pharmacy Manager to join our incredible Affirming Care Pharmacy team in Mississauga. Reporting to the Senior Manager, Pharmacy Operations, the Pharmacy Manager will play a key role in leading our day-to-day pharmacy operations and the pharmacy team, helping to refine processes and ensure every patient receives the most inclusive, affirming care possible. This is a unique opportunity to join an energetic and growing team that’s deeply committed to making a difference. In this role, you’ll make an impact by: Managing the Pharmacy Team Supporting with hiring, and supervising a high-performing team of Pharmacists, Pharmacy Technicians and Pharmacy Assistants Owning performance management for the pharmacy team, including setting goals, conducting regular performance reviews and coaching Onboarding and training new team members, and identifying ongoing development opportunities for existing team members Creating and managing staff schedules to ensure adequate coverage across operating hours, including evenings and weekends Providing Patient Care & Support Leveraging your clinical expertise within a multidisciplinary environment to deliver comprehensive, patient-centered care Performing patient medication counseling duties and providing exceptional customer service both over the phone and in-person Coordinating with patients to set up shipping and delivery preferences Managing patients’ refill cycles to make sure they do not run out of their medication Assisting patients in navigating insurance challenges Providing in-person patient care, including administering injections in accordance with scope of practice and regulatory requirements Leading Pharmacy Operations & Oversight Supervising and as…