Pharmacy Liaison - Pharmacy Technician - Latham, NY

🌟 Pharmacy Liaison – NY State 🌟 Onsite - Albany, NY (Latham) | Full Time - Monday through Friday, 8AM to 4:30PM EST Shields Health Solutions is seeking a highly motivated, self-starter who is looking for a challenging career with a fast-growing company in specialty pharmacy management services . ✅ Critical to this position is a person who is exceptionally reliable and can work independently and establish strong, credible relationships with patients, clinicians, and internal Shields staff. Applicants should: ✨ Be reliable and dependable : have reliable transportation, be thorough and organized, be known for conducting consistent follow-through. ✨ Results-oriented with a positive outlook ✨ Focused on high patient quality and service ✨ Detail-oriented with strong administrative/organizational skills You should be: 🤝 Mature, approachable, professional, and comfortable interacting both in-person and on the phone 🔒 Reliable, tolerant, and determined 💬 An empathetic communicator who can see things from the other person’s point of view 👥 Most importantly, a team player in a close-knit environment 💊 Role Overview Provides integrated support to patients and pharmacists with a hands-on approach to total quality patient care. You will: ✔ Work closely with patients to deliver a full continuum of medication adherence support using our tools and applications ✔ Encourage patients of specialty clinics to utilize pharmacy services for superior care ✔ Seamlessly integrate with the clinic team (doctors, nurses, staff) as you’ll be located in one of the medical center clinics 🛠 Job Duties 🌟 Provide “legendary” care to hospital patients with custom medication management services 👩‍⚕️ Work alongside hospital clinicians to serve patients face-to-face and over the phone 📚 Educate prospective pharmacy patients on how hospital services improve care 🛍 Support outpatient retail and specialty prescription needs 📈 Grow the specialty pharmacy’s patient population 🔄 Ensure patients stay on track with medication regimens (outbound check-ups, securing refills, etc.) 📞 Communicate effectively with the centralized Patient Service Center regarding reports and lists 🔍 Help develop new processes for smooth operations and patient care ❄ Identify medications requiring special storage (hazardous/refrigerated) 🧰 Identify necessary supplies (sharps containers, syringes, alcohol swabs, Band-Aids) 📥 Answer, resolve, and triage inbound inquiries ☎ Perform refill reminder calls under pharmacist supervision 💳 Resolve insurance issues, assist with prior authorizations (PAs), and financial assistance 🖥 Ensure accurate documentation in all systems 📊 Manage and update data using database applications 💡 Apply observations to improve productivity, quality, and service standards 🔄 Identify trends, resolve problems, recommend improvements 🚀 Actively participate in process improvement initiatives 🤝 Act as a value-added business partner to stakeholders 🔐 Protect organization’s value by maintaining confidentiality 📚 Update knowledge through education, publications, and networking ✅ Willing to do whatever is necessary for the betterment of the Company ➕ Other duties as assigned 📚 Experience / Education Required Licensure/Certification: Experienced pharmacy technicians; CPhT preferred but not required Years of Experience: Required 2 years; Preferred 3–5 years as a Pharmacy Technician Education: High School Diploma or GED required 🧠 Skills Strong interpersonal communication Ability to work independently and demonstrate good judgment Excellent verbal and written communication Highly proficient in Microsoft Office (Excel & Word) Quick learner of new software programs Strong organizational/administrative skills 💎 Traits Organized, high-integrity, attention to detail Dependable, quality-focused, empathetic Good listener and communicator ⚡ Other Energetic, highly motivated, team player Discretion and confidentiality essential 🏥 Specialties Knowledge of transplant…