Personal Services Coordinator (PSC)

Are you a passionate and motivated individual eager to make a positive impact in the community? Hope Cooperative is a well-respected, award-winning nonprofit organization that provides comprehensive mental health and supportive housing services across Sacramento County. We’re seeking compassionate, dedicated individuals to join our team and support the most vulnerable in our community. With our ongoing expansion, we’re hiring and offering a sign-on bonus! **Position Title:** Personal Services Coordinator (Mental Health Case Manager) **Program(s) and Location:** CORE Howe (Sacramento, CA) **Schedule**: Full-time, Non-Exempt, 40 hours per week, Monday - Friday 8:00am-4:30pm *(may require working some evenings and weekend schedules)* **Pay rate:** $24.49 – $34.45 hourly depending on years of experience, education, and years of service **About the Position:** The **Personal Services Coordinator** works as part of multi-disciplinary team to provide and coordinate services and resources for clients in the community. The goal of the Personal Services Coordinator is to provide referrals, crisis intervention, support and encouragement to enable the client to access and use mental health and other services that prevent hospitalization and incarceration, and help the client find and maintain permanent housing and mental stability. This position assists clients with financial matters and entitlement issues in collaboration with Benefits/Employment/Housing specialist, and gives the clients the care and attention needed to enable them to learn better coping skills, independent living skills, and techniques to empower clients with recovery, a sense of responsibility, and independence. The Personal Services Coordinator is the point of contact for client care and is responsible for ongoing maintenance of chart and services. This role includes coordinating with additional service team member. **Essential Duties & Responsibilities:** - Support individuals with active listening, demonstration of empathy and carry a message of hope and recovery. - Observe, assess, intervene and refer (within one’s scope of practice) in situations with clients regarding mental health symptoms, physical health symptoms and substance use issues. - Develop service/goal plans with clients and meet with the clients as needed to encourage, support and advocate for progress and assist with skill development. - Work with a multi-disciplinary team to provide integrated psychosocial rehabilitative services to clients in the community and their homes, and attend meetings to ensure continuity of care for clients. - Provide positive public relations, community referrals, information and support by linking clients to needed resources; advocate with and on behalf of clients and significant support persons the clients have identified. - Accurately complete all necessary forms, reports and paperwork required by the program on a timely basis (e.g., progress notes, special incident reports, discharge summaries, Medi-Cal billing, EHR forms, HMIS). - Facilitate planning of social, cultural, educational, supportive and recreational group activities. - Shop for food and household supplies to meet program or client needs. - Ensure the office, house, rooms, units and yard are clean and fit for occupancy, where applicable. Provide and assist with cleaning as needed. - Act as a designated Mandated Reporter for the observed or suspected abuse and/or neglect of children, disabled individuals, dependent adults and elder/senior citizens. Mandated Reporter also includes “Duty to Warn” which includes the responsibility to notify authorities and the intended victim(s) of physical harm. - Transport clients. - Ensure the protection and confidentiality of all Protected Health Information (PHI) by following all policies and procedures in the Agency HIPAA Manual. - Regular and predictable attendance required. - Use motivational interviewing, trauma-informed care, and harm-reduction practices **Qualific…