Personal Injury Intake Case Manager (Remote)

## Company Description The Ward Law Group, recognized as one of the *Best Places to Work* for consecutive years, is where your work truly matters. We serve our community with compassion and excellence, empowering our employees to deliver real results for our clients. We foster a collaborative, innovative, and high-accountability environment where each team member contributes to meaningful outcomes. Our culture values faith, accountability, leadership, loyalty, and service — to our clients, teammates, and community. Join a firm where professional growth meets purpose and where every role contributes directly to life-changing client results. Headquartered in Miami Lakes, with offices in Manhattan and Orlando, The Ward Law Group is expanding nationally, with upcoming locations in New Jersey and Texas. ## Job Description The Bilingual Personal Injury Intake Case Manager serves as the primary point of contact for injured clients throughout the intake and early case management process. This is a high-volume, fast-paced role requiring daily communication with clients, medical providers, and insurance companies while managing multiple active cases simultaneously. The ideal candidate is highly organized, professional, detail-oriented, and comfortable handling a large caseload while maintaining excellent client service. Candidates who are successful in this role are able to prioritize competing demands, communicate effectively, and thrive in a performance-driven environment. Performance Expectations This is a high-volume client-facing position. Successful Intake Case Managers regularly: - Handle 50+ inbound and outbound client calls per day - Manage multiple active cases simultaneously - Follow up consistently with clients, medical providers, and insurance carriers - Maintain accurate case documentation while multitasking - Meet productivity, quality, and responsiveness expectations - Respond professionally to clients experiencing stressful or emotional situations Candidates who prefer slower-paced environments may not be successful in this role. Key Responsibilities Client Communication & Case Management - Serve as the primary point of contact for personal injury clients - Maintain regular communication regarding treatment progress, case status, and outstanding items - Respond promptly to incoming calls, voicemails, text messages, and emails - Document all client communications accurately in the case management system - Provide exceptional customer service while managing a high-volume workload Medical Treatment Coordination - Monitor clients' treatment progression - Coordinate with medical providers regarding appointments, treatment status, records, and billing - Identify treatment gaps, missed appointments, and barriers to case progression - Assist clients with scheduling and treatment-related questions - Request, obtain, and upload medical records and bills Insurance & Property Damage Coordination - Communicate with insurance carriers regarding claim status and coverage information - Obtain claim numbers, policy information, and adjuster details - Assist clients with vehicle damage concerns, total loss claims, rental coordination, and related matters Case Progression - Manage and prioritize an active caseload - Monitor case milestones and follow up on outstanding items - Escalate cases requiring attorney review or transfer to another department - Ensure case files are complete and organized - Prepare files for progression to the next phase of case handling **Compensation: US Dollars starting at $1,000 per month (based on experience)** **If selected to move forward in the process, you will receive an email invitation to complete two next steps: a Willo video self-interview and a brief values assessment.** **Please note: to ensure your application remains under consideration, both assessments must be completed within 24 hours of receiving the invitation.** As a Virtual Assistant, you will work remotely from home as an independent cont…