Personal Injury Case Manager

Personal Injury Case Manager 📍 Los Angeles, California 🏢 In-Office 🕒 Full-Time Join a Team That Makes a Difference At FLF, we believe that every client deserves compassionate support, clear communication, and exceptional legal representation during some of the most difficult moments of their lives. Behind every successful case is a dedicated team committed to helping injured individuals navigate their recovery journey. Our Case Managers play a vital role in ensuring clients receive the guidance, support, and advocacy they need while their legal matters are being resolved. We are seeking an experienced Personal Injury Case Manager to join our growing team and help deliver an outstanding client experience from intake through resolution. If you're passionate about helping people, thrive in a fast-paced environment, and want to build a meaningful career in personal injury law, we'd love to hear from you. Why This Role Matters As a Personal Injury Case Manager, you will serve as a primary point of contact for clients throughout their case. You will help coordinate medical treatment, maintain communication with healthcare providers and insurance companies, monitor case progress, and ensure clients feel informed and supported every step of the way. Your work directly impacts both the client experience and the successful resolution of cases. What You'll Do Client Communication & Advocacy - Serve as a primary point of contact for clients throughout the life of their case. - Build strong relationships with clients through consistent communication and support. - Provide case updates and help clients understand the legal process. - Address client concerns and ensure a positive client experience. Medical Coordination - Coordinate medical treatment and appointments with healthcare providers. - Monitor treatment progress and assist with continuity of care. - Communicate regularly with providers regarding records, treatment updates, and billing information. - Identify potential issues that could impact case progression. Case Management - Maintain accurate and organized case files. - Collect and review medical records, billing documentation, and supporting evidence. - Assist in preparing demand packages and settlement documentation. - Track case milestones and proactively move cases toward resolution. Team Collaboration - Work closely with attorneys, negotiators, and support staff. - Communicate with insurance adjusters and medical providers. - Ensure all case information is accurately documented within the case management system. What We're Looking For Required Qualifications - 2+ years of Personal Injury Case Management experience. - Strong understanding of the personal injury claim process. - Excellent verbal and written communication skills. - Strong organizational and time-management abilities. - Ability to manage a high-volume caseload while maintaining attention to detail. - Proficiency with case management software and Microsoft Office. Preferred Qualifications - Experience working in a Plaintiff Personal Injury law firm. - Experience with Filevine, SmartAdvocate, CasePeer, Litify, or similar platforms. - Bilingual English/Spanish skills. - Experience handling pre-litigation cases. The Type of Person Who Thrives Here Our most successful Case Managers are: - Compassionate and client-focused - Highly organized and detail-oriented - Strong communicators - Proactive problem-solvers - Adaptable in a fast-paced environment - Team-oriented professionals - Committed to delivering exceptional client service Why Join FLF? At FLF, we believe that great client experiences start with great people. We invest in our team members by providing opportunities for professional growth, ongoing development, and career advancement. As we continue to grow, you'll have the opportunity to expand your skills, contribute to meaningful work, and build a rewarding career in personal injury law. What We Offer - Competitive compensation - Performance-based bonus…