People Systems & Onboarding Specialist

Who We Are Pindrop is the Real Human + Right Human® Identity Trust Platform for the AI era. As AI-driven fraud and deepfakes erode trust in digital communication, Pindrop delivers continuous identity verification and deepfake detection across voice, video, and digital interactions in real time. Enterprises rely on Pindrop to secure billions of high-risk customer interactions each year, including top U.S. banks, as well as leading insurers and healthcare providers. Powered by models trained on more than 1.5 billion real-world interactions annually and protected by 300+ patents, Pindrop restores trust while reducing fraud, lowering operational costs, and improving customer experience. Recognized by TIME as one of the Top 10 Most Influential Software Companies of 2026 and by Inc. for Best in Business for Innovation, Pindrop is backed by leading investors including Andreessen Horowitz, IVP, and CapitalG. What you’ll do Systems Oversight of HR/People Systems, including UKG Ready, and troubleshoot/problem solve system issues Work closely with the People/HR team to pinpoint and implement system improvements, such as data updates, workflow creation, and other enhancements Act as the first point of contact for People Ops tickets and escalate requests as necessary Work to automate manual tasks, build new processes (both in systems and creating SOPs) When necessary, the role will participate in evaluating and implementing people platforms and provide training Onboarding Own the transition from candidate to new hire and ensure a successful onboarding Run all of the onboarding experience for new hires, as well as Pre-start communication Handle routine processes, including new hire additions, system permissions, user access, personalization, data auditing, and backend configurations. Set up onboarding in UKG, send out new hire documents, Schedule Onboarding Sessions, process I-9’s and Employee Agreements Work with IT on account & laptop creation Compliance Manage day-to-day People Ops inquiries, system administration, and stakeholder support Ensure all employee records are complete, compliant, and secure (paper and electronic), validate required documentation and retention, confirm proper segregation of sensitive records, and establish a filing standard, retention schedule, and SOPs for ongoing compliance and operational consistency. Refine employee data practices and processes Monitor, track, and report key HR metrics Support people compliance initiatives and audits Research and monitor compliance requirement changes Partner with People Ops on processes/projects Maintain People Ops trackers Quarterly on-site maintenance of sensitive files Who you are You are the dichotomy of two people — equally energized by connecting with employees and new hires as you are by streamlining processes and perfecting the details. Detail-obsessed. You are self-sufficient, intrinsically motivated, and drive results with a strong track record of success. You see challenges as opportunities to build better systems and stronger practices. You’re adaptable and resilient in the face of change, and you maintain an optimistic, solutions-oriented outlook. You’re resourceful, eager to uncover innovative ways to improve, and committed to continuous learning. You take accountability, follow through on commitments, and always deliver with excellence. Your skill-set You’re fluent in HR systems (experience with UKG Ready is a plus) and enjoy optimizing workflows and automations to drive efficiency and accuracy You’re curious about leveraging automation and AI tools to simplify processes, enhance data integrity, and improve the employee experience You have exceptional attention to detail, strong organizational skills, and a continuous improvement mindset You’re comfortable presenting and facilitating training sessions for employees or managers You have experience with HR compliance, policy, and reporting You communicate effectively across teams and build trust with employee…