People Operations Specialist

MEDvidi is an AI-powered mental healthcare platform setting a new standard for safe, effective, and scalable psychiatric care in the United States. We combine licensed providers with proprietary AI tools to deliver consistent, outcomes-driven treatment for conditions like ADHD, anxiety, depression, and more. MEDvidi's technology automates charting, follow-ups, and treatment planning, freeing providers to focus on patient care while improving efficiency and clinical quality. We're looking for a **People Operations Specialist** to take full ownership of the provider (clinician) lifecycle: preboarding, onboarding, document coordination, and offboarding. You'll join the Business Operations team, working hand-in-hand with our Senior HR Ops Specialist on shared workflows, with close collaboration across Finance, Legal, and Clinical Operations. **Why this role** - Real ownership from day one: you own the full provider lifecycle (preboarding → onboarding → offboarding) and your work directly determines whether providers have a smooth start and a clean exit. - Direct line to business impact: onboarding speed and quality directly affect how fast providers begin seeing patients and generating revenue; the importance of this function is recognized at C-level. - Shape the process, don't just run it: we're actively restructuring ownership of onboarding/offboarding, and we explicitly welcome spotting inefficiencies and building automation (Notion, Zapier) rather than following a fixed script. - Own end-to-end preboarding and onboarding for new providers: post-offer communication, document collection, checklist tracking, system setup coordination, Notion onboarding projects, welcome meetings, etc. - Manage provider offboarding workflows: documentation closure, system access removal, and coordination with Finance, Legal, and Clinical Operations. - Build and maintain HR operational reports on provider lifecycle metrics (time-to-onboard, completion rates, offboarding timelines, document status) to support decision-making by the Operations Manager. - Maintain referral bonus eligibility tracking for newly onboarded providers. - Maintain data accuracy and consistency across HR systems (BambooHR, Notion, Justworks, internal provider databases) throughout the employment lifecycle. - Identify recurring manual tasks in provider lifecycle workflows, support automation efforts, and document processes and SOPs as workflows evolve. - 2+ years of experience in HR operations, HR administration, or a generalist role with a strong operational focus. - Proven experience managing high-volume onboarding/offboarding cases in parallel, with reliable, on-time closure and zero dropped steps. - Experience with HRIS systems (BambooHR is a strong advantage) and disciplined data hygiene across multiple tools. - Solid Notion skills: task management, databases, and automation. - Strong analytical skills: building structured reports and dashboards, spotting patterns and anomalies in operational data. - Highly organized and detail-oriented: accuracy in documents and checklists is non-negotiable in this role. - Strong cross-functional communication: comfortable flagging blockers early and building clear handoffs with Finance, Legal, and Clinical Operations. - Advanced English (C1+) written and spoken, for daily communication with US-based providers and stakeholders and fluent Russian. - Availability to work 2 PM – 10 PM CET. - **High-impact environment:** A chance to contribute to a product-driven company in the medical tech space. - **Growth & compensation:** Clear growth opportunities and a competitive compensation package. - **Remote-first:** Fully remote long-term collaboration under a B2B model. - **Health & wellness:** Health insurance after the probation period, plus sports & wellness compensation. - **Career development:** Clear growth opportunities, including personalized English lessons via Preply. - **Time off:** 19 paid vacation days annually, 3 additional wellne…